Update 2/18/21 3:08AM: This work is now complete.
Tomorrow night (2/18/21), starting at 2:00 AM, a small subset of customers in the Berkeley, Oakland, and Emeryville areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
– Network Engineering
Update 2/17/21 3:09AM: This work is now complete.
Tomorrow night (2/17/21), starting at 2:00 AM, a small subset of customers in the San Francisco, Petaluma, and Burlingame areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
– Network Engineering
Update 2/16/21 2:34AM: This work is now complete.
Tomorrow night(2/16/21), starting at 2:00 AM, a small subset of customers in the San Francisco and Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
– Network Engineering
Update: This maintenance was completed at 8:30pm on 2021.2.11
Tonight, beginning at 6pm, we will be moving the uplink location for our custom hosting cluster. This work will result in a brief period of downtime as we migrate each host, and we expect the total time to completion will be within 1 hour.
Update 3:40am – This maintenance has been completed. A subset of customers may have experienced connectivity issues from approximately 1-3AM as we diagnosed a router bug triggered by our work. All customers should now be fully operational.
On 2/11/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Mission District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update(5:00AM): This maintenance is now complete.
Beginning Friday, February 12 at 2am, we will be performing maintenance on core routing equipment serving Sacramento area Fusion and FlexLink services. Downtime is expected to be minimal due to some routing changes. The maintenance window is open until 4am.
Update 3:09AM: All services have been restored as of 2:50AM.
Today at 2/10/21 12:27AM, we began experiencing network connectivity issues to Palo Alto. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Sonic NOC
Update 2:35am – This maintenance has been successfully completed.
On 2/10/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Richmond District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update: Maintenance complete.
Tonight, beginning at 11pm, we will be applying upgrades to multiple systems, including our customer shell server and VPN server. Any service downtime should be extremely brief, and we expect to complete the maintenance within 2 hours.
Update 2:03am – This maintenance has been successfully completed.
On 2/3/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Brentwood. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering