Update(9:30AM): All suspect hardware has been replaced. We believe affected customers should now be operational and will continue to monitor the situation.

Update(7:15AM): We are still working towards resolution with the remaining customers that are down

Update(3:03AM): We were able to restore most subscribers via equipment reboot, however a subset of circuits cannot be restored without hardware replacement. We are dispatching with replacement hardware with an ETA of 5AM.

At approximately 10:40PM, equipment serving a subset of legacy DSL subscribers in Northern California had a hardware failure. We are working to restore traffic as quickly as possible but anticipate resolution will require an emergency maintenance reload of the device. Updates to follow.

– Network Engineering

Update 8/28/20 12:44AM This maintenance is now complete.

Tonight (8/27/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in San Francisco. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

-Network Engineering

Update: This configuration change has been implemented.  Please refer to the below listed forum thread if you have any questions.

On Tuesday, September 1st we will be modifying the configuration of our main VPN server so that IPv6 addresses will be pushed to clients along with the standard IPv4 address. Your client should reconnect automatically after the server is restarted to implement the new configuration. If you would like to test this functionality prior to the scheduled date our beta vpn server (beta.vpn.sonic.net) is currently set up with v6 enabled. If you have any comments, questions, or issues after testing on the beta server please go to this forum and post a reply: https://forums.sonic.net/viewtopic.php?f=13&t=16576
Thanks for choosing Sonic!

Update 8/27/20 2:43AM This maintenance is now complete.

Tomorrow night (8/26/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in San Francisco. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

-Network Engineering

Update: 7:13 AM Maintenance is completed

On the Mourning of 8/26 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.

-Network Engineering

Update: 6:58pm: Replaced failed equipment is fully in service and operational. If you continue to experience issues please let us know.

Today at 3:21pm, we began experiencing network connectivity issues for copper DSL services in Rohnert Park. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC

Update: 12:25 AM Maintenance is completed

Aug 20^th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering