Core Router Maintenance

Update: 1:57AM Maintenance successfully completed.

Tonight, 10-15-20 starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Northern California Core Maintenance

Update: 1:00AM Maintenance successfully completed.

Tonight (10/14) at 11:59PM , we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Fusion Fiber – San Francisco (Mission & Richmond Districts) Intrusive Maintenance

Update (10/14/2020 – 2:20am) Maintenance completed successfully. Voice services were unaffected by this work. If your data (web browsing, email, streaming, etc.) is not working, try a reboot of your router. If that fails, contact customer support at 1-855-394-0100 or email support@sonic.com or request a text via https://www.sonic.com/support_sms_request

Tonight (10/13/2020) at 11:59pm we will be performing intrusive maintenance on a portion of our San Francisco Fusion Fiber network in the Mission & Richmond districts. There will be an expected period of up to 30 minutes of total connectivity interruptions as subscriber devices reconnect to the network during this operation.  The maintenance window is 4 hours.

Sacramento – Core Maintenance

Update: 1:35AM Maintenance successfully completed.

Tomorrow night, Oct 13th, starting at 11:59pm, we will be performing maintenance on equipment serving the core of the Sonic network in Sacramento. We do not expect this work to cause any service interruption for our customers. This maintenance window is 4 hours.

-Network Engineering

internal database migration

UPDATE: This ended up get started at 1AM. Everything went as planned.

 

Tonight starting at 11pm we will be migrating some of our internal databases to a new host. We don’t expect any noticeable interruption during the migration.

-SOC

Phone Switch Maintenance

Update: 12:38 Maintenance is complete.

Oct 13th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 5 hours.

~Network Engineering

New Recursive DNS Server IPs

208.201.224.11 and 208.201.224.33, carved out of one of our first IP allocations, have been Sonic’s official recursive DNS servers for as long as 20 years.  Unfortunately, for various reasons, we need must deprecate this legacy IP assignment and have added 50.0.1.1 and 50.0.2.2 to our recursive DNS clusters to take their place.  If you have statically configured DNS servers feel free to update them at any time.  We will migrate server assigned DNS to the new IPs at our convenience.  The legacy IPs will continue to work indefinitely.   – System Operations

Burlingame Area Fusion Fiber Maintenance

Update(1:15am): Maintenance complete

Thursday, October 8th, starting at 11:59pm, we will be performing intrusive maintenance on Fusion Fiber customers in the greater Burlingame area. Expected down time is 15 minutes. Maintenance window is 4 hours.

-Network Engineering

LA Network Reachability Issues

Update: Last nights’ event has been traced to a Sonic edge router hardware failure. The issue has been mitigated and we are working to deploy a permanent fix.

Update(1:20AM): As of 1AM LA network connectivity should be restored.  Further details on the nature of the event will be provided tomorrow.

As of around 12:10AM this morning, we began experiencing network reachability issues from the edge of our LA network.  This likely impacts all Sonic customers in southern California.  We are actively troubleshooting this event and will provide further update as soon as we have more information.

-Network Engineering