Update: Maintenance is complete.
Tonight beginning at 11pm we will be applying upgrades to various systems including our VPN server. Any down time to effected systems should be brief and we expect to complete the maintenance within 2 hours.
Northern California – Legacy DSL Maintenance
Update(5:17AM): Maintenance complete
Beginning at 11:59PM on 7/15/20 we will be performing maintenance on legacy DSL customers in northern California. The maintenance window for this operation is 6 hours, but we expect less than 2 hours downtime for affected customers.
San Francisco Jasper Building – Fusion Fiber Intrusive Maintenance
Update 7/15 12:52 – Maintenance successfully completed.
Tonight (7/14) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.
-Network Engineering
San Francisco Jasper Building – Fusion Fiber Intrusive Maintenance
Update 7/13 10:55 – Due to unforeseen circumstances we are postponing this maintenance until tomorrow.
Tonight (7/13) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.
-Network Engineering
Southern California Edge Maintenance
Update(9:36pm): This maintenance is being postponed until a later date. A new notice will go out at that time.
Tuesday, July 14th, starting at 11:59pm, we will be making changes to our transit configuration serving our Southern California network. Customers may experience up to 10 minutes of routing instability as BGP across the internet reconverges. This maintenance window is 4 hours.
-Network Engineering
Placentia
Update (7/14) 12:15AM This maintenance has been successfully completed.
Monday, July 13, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Placentia. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Los Angeles Area – Intrusive Maintenance Enterprise Fiber DIA SSE
Update(2:53AM): Maintenance complete.
Tomorrow (7/9) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. This will involve approximately 40 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 4 hours.
-Network Engineering
Los Angeles Area – Non Intrusive Fusion/Flexlink maintenance
Update (7/9) 2:25AM This maintenance has been successfully completed.
Tomorrow (7/8) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
System Maintenance
Update: Maintenance complete.
Tonight beginning at 11pm we will be applying updates to multiple systems including our custom hosting platform and database servers. In addition to this we will be applying an update to our beta and production vpn servers. Any service impact should be brief and we expect to complete the maintenance within 2 hours.
Enterprise Faxback Maintenance
Tomorrow Mourning 7/7 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.
-Network Engineering
Due to maintenance, our faxback server is currently down. We are expeditiously working on getting this restored. ETR is roughly 1 hour.
-Network Operations
Our faxback server is fully operational again, and faxing services have been restored.
-Network Operations