Update: 1:00 AM Maintenance is complete.
Tomorrow night 5/12/2020 at 11:59 PM for a small subset of customers in Berkeley and San Francisco we will be updating the firmware for Sonic Fiber Small Business optical network terminals. During a 5 hour maintenance window there will be a 2 to 5 minute service interruption while the ONT reboots.
~Network Engineering
Today at 5/6/20 10:27 PM, we began experiencing network connectivity issues to a subset of enterprise fiber users in Petaluma and Rohnert Park. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Network Engineering
Update 5/8 12:18AM: – This maintenance is now complete.
Tomorrow night, May 7th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 2 hours.
-Network Engineering
This event has been merged with: https://sonicstatus.com/2020/05/06/petaluma-and-rohnert-park-enterprise-fiber-outage/
11:06pm: At this time, it appears as though this outage is only impacting a small subset of customers. Our network engineers are still determining the root cause and will restore service as soon as they are able. Thank you for your patience.
We are currently experiencing a Fusion Fiber outage in Petaluma.
Engineers are working to identify and resolve the issue as soon as possible, and we will be providing further updates as we are able. We apologize for the disruption, and hope to restore connectivity soon.
-Sonic Support
Update: 1:16 AM Maintenance is complete
Tomorrow night 5/7/2020 at 11:59 PM for a small subset of customers in Albany we will be updating the firmware for Sonic Fiber Small Business optical network terminals. During a 5 hour maintenance window there will be a 2 to 5 minute service interruption while the ONT reboots.
~Network Engineering
Update: 12:18AM – This maintenance is now complete.
Thursday, May 7, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Sebastopol. Expected down time is approximately 1 hour. The maintenance window is 3 hours.
-Network Engineering
Update (5/6) 12:16am This maintenance is now complete.
Tomorrow (5/5) at 11:59pm we will performing intrusive maintenance on network equipment serving a small subset of both our copper residential and enterprise customers. Expected down time is 30 minutes. The maintenance window will be until 3:00am.
Update: 12:57AM – This maintenance is now complete.
Tonight (5/4/20), starting at 11:59 PM, a subset of Fusion DSL customers in the Moss Beach and Scotts Valley areas will experience a minor service interruption while we perform critical maintenance. The expected downtime is approximately 30 minutes. The maintenance window will be 2 hours.
– Network Engineering
Update: 12:30 AM Maintenance is complete.
Tomorrow night 5/5/2020 at 11:59 PM for a small subset of customers in Berkley and Sebastopol we will be updating the firmware for Sonic Fiber Small Business optical network terminals. During a 5 hour maintenance window there will be a 2 to 5 minute service interruption while the ONT reboots.
~Network Engineering
Update 4:25pm: Repairs have been made, and the outage has been cleared. If you are still experiencing any issues with connectivity, please reboot your ONT. If issues persist, call support at your earliest convenience. Technical Support can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
Update 1:24pm: The maintenance was unsuccessful, and technicians are en route to enact repairs. We will provide further updates as we are able.
There is a service outage impacting a small subset of customers in San Francisco. We have scheduled intrusive maintenance to take place at 1pm today, 5/3/2020, requiring 10-15 minutes of downtime to restore all connectivity. We apologize for the inconvenience, and hope to restore service shortly.
-Sonic Support