Update: 12:18AM – This maintenance is now complete.
Thursday, May 7, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Sebastopol. Expected down time is approximately 1 hour. The maintenance window is 3 hours.
-Network Engineering
Update (5/6) 12:16am This maintenance is now complete.
Tomorrow (5/5) at 11:59pm we will performing intrusive maintenance on network equipment serving a small subset of both our copper residential and enterprise customers. Expected down time is 30 minutes. The maintenance window will be until 3:00am.
Update: 12:57AM – This maintenance is now complete.
Tonight (5/4/20), starting at 11:59 PM, a subset of Fusion DSL customers in the Moss Beach and Scotts Valley areas will experience a minor service interruption while we perform critical maintenance. The expected downtime is approximately 30 minutes. The maintenance window will be 2 hours.
– Network Engineering
Update: 12:30 AM Maintenance is complete.
Tomorrow night 5/5/2020 at 11:59 PM for a small subset of customers in Berkley and Sebastopol we will be updating the firmware for Sonic Fiber Small Business optical network terminals. During a 5 hour maintenance window there will be a 2 to 5 minute service interruption while the ONT reboots.
~Network Engineering
Update 4:25pm: Repairs have been made, and the outage has been cleared. If you are still experiencing any issues with connectivity, please reboot your ONT. If issues persist, call support at your earliest convenience. Technical Support can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
Update 1:24pm: The maintenance was unsuccessful, and technicians are en route to enact repairs. We will provide further updates as we are able.
There is a service outage impacting a small subset of customers in San Francisco. We have scheduled intrusive maintenance to take place at 1pm today, 5/3/2020, requiring 10-15 minutes of downtime to restore all connectivity. We apologize for the inconvenience, and hope to restore service shortly.
-Sonic Support
Update 12:10 Maintenance has been completed.
Tonight 5/1/2020 at 11:59 PM we will be performing emergency maintenance on equipment serving Fusion copper customers in Moraga. We expect a 20 minutes service interruption during the two hour maintenance window.
~Network Engineering
Update 5/1 1:29AM – This maintenance is now complete.
Tonight, April 30th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 1 hour.
-Network Engineering
Update 5/1 1:05AM – This maintenance is now complete.
Update (4/29 8:45PM) – Due to unforeseen circumstances, tonight’s maintenance has been postponed to tomorrow (4/30).
Tomorrow (4/29) at 11:59PM we will be performing maintenance on network equipment serving our Petaluma Fusion Fiber customers. We do not expect there to be customer impact during our work. The maintenance window will be until 3:00AM.
-Network Engineering
Update: Maintenance complete.
Tonight beginning at 11pm we will be applying upgrades to multiple systems including our VPN servers. We expect any service interruptions to be brief and to complete the maintenance within 2 hours.