UPDATE 04/03/2020 11:04 am – The outage is now cleared and service restored.
A small subset of Legacy DSL customers are currently affected by a service outage due to hardware failure. Our engineers are working toward resolution though we have no estimated time of repair. We will update this post with further developments. Apologies to those of you impacted by this outage.
Starting at 11pm this evening, SOC will be moving part of our IMAP and POP3 mail cluster to new network equipment. We expect the work to take 2 hours, and no downtime is anticipated.
-SOC
Update 12:57AM: Maintenance has been successfully completed.
Thursday, April 2, starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Update 1:28AM: Maintenance has been successfully completed.
Tuesday, March 31, starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 3 hours.
-Network Engineering
Update: Maintenance is complete.
Tonight beginning at 11:00pm we will be applying updates to a variety of servers. Any service interruption is expected to be brief and we anticipate completing the maintenance within 2 hours.
Tuesday, March 24, starting at 11:59pm, we will be performing maintenance on core equipment serving the Sebastopol area. No customer impact is expected. This maintenance window is 2 hours.
-Network Engineering
Update 1:00AM: Maintenance has been successfully completed. As of several minutes ago, connectivity to anyone affected has been restored. Please reach out to our support if you experience any further interruptions.
Tonight (3/23/20) at 12:30AM a small subset of our San Francisco Fusion Fiber customers will be affected by brief emergency maintenance. Downtime for those affected will be around 10 minutes.
– Network Operations
Due to ongoing health concerns regarding the coronavirus our lobby will remain closed until further notice.
We apologize for any inconvenience this may cause, but sincerely appreciate your patience while we do what is best for our team members and community. During this period of time customers will be unable to drop off equipment for return. Shipped equipment can still be returned and will be processed as usual by our logistics team.
If you have any questions or concerns, please call our customer care team at 1-888-766-4233 at your earliest convenience.
-Sonic Support
Update(1:23am) Maintenance is now complete.
Tonight at 11:59PM, we will be performing upgrades on equipment serving residential fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.
-Network Engineering