Update: 10:35 AM All service has been restored.
Update: 9:00 AM Sonic technician is on site. We are working on restoring service.
Equipment in Oakland that a subset of copper Fusion and Flexlink services are served off has failed. We are dispatching a technician out to replace the equipment.
~Network Engineering
Sonic Support will be closing early tomorrow, 12/24, at 5pm, and will be closed 12/25.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Thursday 12/26 to our normal working hours, 8am to 10pm.
-Dan & Support
Update: 12:30 AM Maintenance is complete.
Tonight 12/19/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update 12:40AM: Replacement of failed hardware has resolved the issue and all impacted customer connectivity should be restored.
Tonight just after 6:00pm, a piece of network infrastructure serving a subset of legacy DSL customers in northern California appears to have failed. After lengthy investigation, we have identified the source of the issue and are currently working on a repair as quickly as possible. An update will provided when we have a timeline for resolution.
-NOC Engineering
Update: Maintenance complete.
Tonight beginning at 11pm we will be applying system updates to various systems including our VPN server. Any downtime should be brief and we expect to complete the maintenance within 2 hours.
Update: 12:30 AM Maintenance is complete.
Thursday , December 19, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
The issues causing the service disruption for our San Francisco Fusion copper and FlexLink customers has been cleared. All voice and internet services should be restored. If you are still having any issues with your services please contact our support team.
Update: 1:00AM – Maintenance successfully completed. Customer downtime should have been limited to approximately 30 minutes.
Monday, December 16, starting at 11:59pm, we will be performing intrusive maintenance on equipment serving a subset of Business Park Fiber customers in Corporate Center/Northpoint business parks. Affected customers are expected to experience approximately 30 minutes of downtime. This maintenance window is 4 hours.
-Network Engineering
Update: 6:45 AM All service has been restored. Two gateway routes had to be replaced after they did not come back up after a software upgrade. We are working with our vendors to determine the cause so this does not happen in the future.
Update: 2:47 AM We have had equipment failure during this maintenance. We have dispatched a technician out to replace the equipment.
Thursday, December 12, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update: 12:30 AM Maintenance is complete
Tomorrow night 12/11/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering