Update(2:01am) Maintenance done
Tonigh at 11:59PM, we will be performing upgrades on a very small subset equipment serving residential and enterprise fiber services in the San Francisco, East Bay, and Brentwood area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update (12:43am) Maintenance was completed at 12:20am
Tomorrow, (1/8/2020) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update(1:50AM) Maintenance ran long due to unforeseen hardware issues, but all work has been been successfully completed.
Wednesday, January 8, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.
-Network Engineering
Update(1:20AM) All work for tonight has successfully concluded.
Tuesday, January 7, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.
-Network Engineering
Update(3:36am) Maintenance is now complete
Monday, 1/6/2020 at 11:59pm we will be performing intrusive network maintenance for Flexlink and Enterprise transport customers in the north bay. The maintenance window is 4 hours with an expected downtime of 1 hour during the maintenance window.
Update: After a technician was dispatched for hardware replacement, this issue should have been resolved as of 3:30PM today.
Today just after 12:00pm, a piece of network infrastructure serving a subset of legacy DSL customers in northern California appears to have failed. We are currently identifying the exact source of the failure. Update will be provided when we have more info and/or an ETR.
-Network Engineering
Update: maintenance is complete.
Tonight, beginning at 11pm, we will be upgrading several systems including our VPN servers. Any downtime should be brief and we expect to complete the maintenance within 1 hour.
Update: 12:06 AM Maintenance is complete.
Thursday, December 02, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update(1:47am): Due to a configuration error, a subset of customers experienced 10-15 minutes of down time during this maintenance window. At this time, all services have been restored, and maintenance is now complete.
Monday, Jan 13, starting at 11:59pm, we will be performing maintenance on public peering interfaces at the edge of our network. Customers may experience a small period of network instability. Maintenance window is four hours.
-Network Engineering
Sonic Support will be closing early tomorrow, 12/31, at 5pm.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Wednesday 1/1 to our normal working hours, 8am to 10pm.
-Dan & Support