Update: 12:30 AM Maintenance is complete.
Thursday , December 19, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
The issues causing the service disruption for our San Francisco Fusion copper and FlexLink customers has been cleared. All voice and internet services should be restored. If you are still having any issues with your services please contact our support team.
Update: 1:00AM – Maintenance successfully completed. Customer downtime should have been limited to approximately 30 minutes.
Monday, December 16, starting at 11:59pm, we will be performing intrusive maintenance on equipment serving a subset of Business Park Fiber customers in Corporate Center/Northpoint business parks. Affected customers are expected to experience approximately 30 minutes of downtime. This maintenance window is 4 hours.
-Network Engineering
Update: 6:45 AM All service has been restored. Two gateway routes had to be replaced after they did not come back up after a software upgrade. We are working with our vendors to determine the cause so this does not happen in the future.
Update: 2:47 AM We have had equipment failure during this maintenance. We have dispatched a technician out to replace the equipment.
Thursday, December 12, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update: 12:30 AM Maintenance is complete
Tomorrow night 12/11/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering
Update(1:28AM): Maintenance has been successfully completed.
Wednesday, December 11, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Fort Bragg, Oakland, Vallejo and San Rafael. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update(12:48AM): Maintenance has been successfully completed.
-Update to locations
Tuesday, December 10, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Ukiah, Occidental, Napa and Davis. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update: 3:16 AM Maintenance is complete.
Tomorrow night 12/10/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update(3:33am) Service is now restored
Update(1:32am) – Expected ETR is 1hour 30 minutes form now.
Update(12:22am) – Due to complications some customers in San Jose lost service. We are working on restoring equipment. We will update when we have an ETR
Tonight at 11:59pm we will be performing emergency intrusive maintenance in the San Jose area that will impact Fusion and Flexlink services. The expected downtime is 15 minutes while equipment reboots. The maintenance window is 2 hours long.
Sonic Support will be closing early this Friday, 12/6/2019, at 5pm for our annual Staff Holiday Party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 12/7/2019 to our normal working hours, 8am to 10pm.
-Dan & Support