Update: Maintenance complete.

Tonight beginning at 11pm we will be performing upgrades to multiple systems including webmail and our vpn server.  Any downtime should be minimal and we expect to complete the maintenance within 2 hours.

Update(2:28am): Maintenance complete

Wednesday, November 20, starting at 11:59pm, we will be performing intrusive maintenance on equipment serving a subset of Business Park Fiber customers in Sonoma County. Affected customers are expected to experience between one and three service outages of up to 25 minutes. This maintenance window is 4 hours.

-Network Engineering

Update(12:50AM): Maintenance has been successfully completed.

Tuesday, November 19, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Rosa, Petaluma, and Rohnert Park. Expected down time is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Tonight beginning at 11pm we will be applying updates to various systems including webmail and our VPN servers.  Any downtime to systems should be brief and we expect to complete the maintenance within 2 hours.

Update: This Maintenance has been postponed.

Tomorrow night 11/14/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

We are getting reports of a fiber outage issue affecting a number of our Sonic Business Fiber customers in Petaluma. We are actively investigating this issue and will update this space as more information becomes available.

Update: 1:52pm -  A fiber field technician has been dispatched out to isolate the cause of the issue.

Update: 2:27pm – We have isolated the cause to a fiber cut in the area and are sending a crew to repair the fiber. No ETR

Update: 4:13pm – Our fiber crew is on-site and working to get access to the damaged portion of cable. They hope to have the damaged cable replaced by 12:00pm, 11/12. We will update accordingly if this changes.

Update: 5:13pm – We have new information from our fiber splicing team. The current ETR is 12:01am 11/12.

Update: 11:26pm – A portion of customers have been repaired. There is still a small remaining set being actively worked on.

Update: 12:20am 11/12 – A majority of customers are now repaired. There are a small set of customers that are pending further review.

Update: 7:33am 11/12 – A majority of customers should still be working. We have isolated the remaining repairs and are waiting for further assessment to get an ETR.

Update: 9:22am 11/12 – The issue has been found and isolated. The current ETR is 10:30am 11/12

Update: 10:35am 11/12 – Service has been restored for all Sonic Business Fiber customers in Petaluma affected by this outage.

Tonight beginning at 11pm Sonic System Operations will conduct physical maintenance at one of our remote datacenters. There is a possibility that this work will have a brief impact on multiple customer-facing systems including the Sonic VPN server. Any downtime encountered is expected to be brief. An update will be posted once maintenance is complete.

Update: This maintenance, previously scheduled for midnight, has been changed to begin at 11pm in order to adequately schedule needed resources. We apologize for any disruption this change may cause.

Conclusion: Maintenance is complete. No outages were observed.

Update: This Maintenance has been postpone.

Tomorrow night 11/7/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

We need to perform emergency repairs to backend fiber cable that was damaged by squirrels. A small subset of fiber customers may be impacted by the repairs. We have scheduled repairs for November 6th, 2019 (11-06-19) from 8am to 2pm. Thank you for your patience during these repairs.