Tonight beginning at 10pm we will be performing maintenance that could result in downtime on our VPN server.  Any downtime is expected to be brief and we expect to complete the maintenance within 2 hours.

Update(2:11AM): Maintenance complete

Tomorrow night, starting at 11:59 PM, a subset of customers in the below areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.

Napa
Occidental
Petaluma
San Rafael
Santa Rosa
Sausalito
Sonoma
Ukiah
Vallejo

– Network Engineering

** Update – Issue Resolved as of 10:12pm 8/19/2019 **

After an emergency repair dispatch, all customers in the Los Angeles area affected by the fiber outage appear to be back online. If you believe you were affected and are still down, please reach out to us right away.

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This afternoon, August 19th, a subset of our enterprise customers in the Los Angeles area have been affected by an outage. We’re currently working to resolve the issue and this post will be updated when more information is available.

Update: Maintenance complete.

Tonight beginning at 11pm we will be updating various systems including mail servers.  We expect any service interruptions to be very brief and we should complete the maintenance within 2 hours.

This week, our Central Office Technicians and Network Engineering teams will be continuing a series of maintenance window operations in our Central Offices that will affect our copper-based services such as Fusion and FlexLink.

For the majority of our customers, this late-night work will largely not affect them. But for some of you that are awake late, like me, or have services running that require internet access during our maintenance window, this work will be impactful. These hardware upgrades are quick procedures lasting only 5-10 minutes of total downtime and are routine and simple operations for us. Your modem will not lose sync, but traffic between the modem and the internet will cease to flow. You may notice this as webpage timeouts, pauses in streaming media such as music, some video streaming platforms, and of course gaming.

We have monitoring systems in place to ensure traffic returns to normal and your internet is back to functioning as you expect it to. If you believe you are still impacted by this, please contact our support department.

Areas affected Tonight:

• Hayward
• Albany
• Davis

Areas affected tomorrow night

• Watsonville
• Half Moon Bay
• Oakland

Sonic Support

– You can request a call – Click the button at sonic.com/support

– Request a text (SMS) – Click the button at sonic.com/support

– call 855-394-0100

– email our ticket queue at support@sonic.com

Thank you for your patience!

-Michael Tardif, Network Engineers, and Central Office Technicians

Update: 11:00 PM  Maintenance is complete.

Tonight 8/13/2019 at 9:00 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this
maintenance. The window for this maintenance is 2 hours.

~Network Engineering

Tomorrow (8/13/19) at 8:00 PM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about an hour.

-Network Operations