This week, our Central Office Technicians and Network Engineering teams will be continuing a series of maintenance window operations in our Central Offices that will affect our copper-based services such as Fusion and FlexLink.
For the majority of our customers, this late-night work will largely not affect them. But for some of you that are awake late, like me, or have services running that require internet access during our maintenance window, this work will be impactful. These hardware upgrades are quick procedures lasting only 5-10 minutes of total downtime and are routine and simple operations for us. Your modem will not lose sync, but traffic between the modem and the internet will cease to flow. You may notice this as webpage timeouts, pauses in streaming media such as music, some video streaming platforms, and of course gaming.
We have monitoring systems in place to ensure traffic returns to normal and your internet is back to functioning as you expect it to. If you believe you are still impacted by this, please contact our support department.
Areas affected Tonight:
- Hayward
- Albany
- Davis
Areas affected tomorrow night
- Watsonville
- Half Moon Bay
- Oakland
Sonic Support
– You can request a call – Click the button at sonic.com/support
– Request a text (SMS) – Click the button at sonic.com/support
– call 855-394-0100
– email our ticket queue at support@sonic.com
Thank you for your patience!
-Michael Tardif, Network Engineers, and Central Office Technicians