A subset of Fiber customers in San Francisco are offline due to an outage. We are working with our vendor to resolve the issue.

Update 6:15pm (6/9/19) – As of around 5PM PST, all impacted Brentwood Fusion fiber customers should be fixed.  Please contact our support department if you believe you were part of this outage and are still not online.

Update 4:25pm (6/9/19) – We have identified and just successfully tested a fix for the connectivity issue.  We are presently working to ready and deploy it to all impacted Brentwood fiber customers as quickly as possible.

Update 9:40am (6/9/19) – We are aware of the small group of Brentwood customers experiencing lack of connectivity and is working as fast as possible to resolve the issue.  Last night’s maintenance was unsuccessful in providing the intended fix, and we are actively perusing alternate means of repair.  We will provide an ETR as soon as we believe it can be accurately given.

Tonight at 11:59pm we will be performing intrusive maintenance on a small subset of Fusion fiber customers located in Brentwood.  Actual customer downtime should be less than 60 minutes, but the maintenance window extends for 4 hours.

-Network Engineering

Update: All services are back online.

Tonight during system maintenance we encountered an issue that is effecting some services including webmail. We are working to bring the services back online as quickly as possible.

Update: 12:33 AM Maintenance is complete.

Tonight 6/5/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.

~Network Engineering

Update(2:47am): This maintenance is now done

Tomorrow night(6/6/19), starting at 11:59 PM, we will be performing intrusive maintenance affecting all Fusion Fiber and Business Park Fiber customers in the Brentwood area. Expected down time is approximately 60 minutes. The maintenance window is 4 hours.

– Network Engineering

(Update: As of 9:58 AM, all backbone repairs have completed. A few individual customers need the drop to their premises need to be re-done, and we are following up with them).

A small subset of our customers in Albany are experiencing a Fiber outage. A tree limb brought down the PG&E lines and our Fiber backbone in the area.

We have dispatched a repair team to replace the downed Fiber Strand.

ETR is 5-9 hours for complete repairs.

Update: All updates complete.

Various systems are receiving a critical kernel update and will need to be rebooted. Downtime for each system is expected to be brief, but work will progress throughout the day until updates are complete.