Brentwood – Emergency Fusion Fiber Maintenance

Update 6:15pm (6/9/19) – As of around 5PM PST, all impacted Brentwood Fusion fiber customers should be fixed.  Please contact our support department if you believe you were part of this outage and are still not online.

 

Update 4:25pm (6/9/19) – We have identified and just successfully tested a fix for the connectivity issue.  We are presently working to ready and deploy it to all impacted Brentwood fiber customers as quickly as possible.

 

Update 9:40am (6/9/19) – We are aware of the small group of Brentwood customers experiencing lack of connectivity and is working as fast as possible to resolve the issue.  Last night’s maintenance was unsuccessful in providing the intended fix, and we are actively perusing alternate means of repair.  We will provide an ETR as soon as we believe it can be accurately given.

 

Tonight at 11:59pm we will be performing intrusive maintenance on a small subset of Fusion fiber customers located in Brentwood.  Actual customer downtime should be less than 60 minutes, but the maintenance window extends for 4 hours.

-Network Engineering

4 comments for “Brentwood – Emergency Fusion Fiber Maintenance

  1. Jeromy Smith
    June 9, 2019 at 2:02 am

    My internet is still not working please dont carry this over for another day.

  2. Tim
    June 9, 2019 at 6:49 am

    BRENTWOOD. 6/09/2019 644am. Internet still not working! This is day 3. I have tried reset and power cycle, again, this morning. When will this be fixed?

  3. Troy DeVries
    June 9, 2019 at 7:22 am

    Still down. Router unable to get address via dhcp.

  4. Kristin Miller
    June 9, 2019 at 8:53 am

    We have not had internet all weekend. When is it expected to be back up again? Will we be compensated for the long outage?

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