Update: All services are back online.
Tonight during system maintenance we encountered an issue that is effecting some services including webmail. We are working to bring the services back online as quickly as possible.
Phone Switch Maintenance
Update: 12:33 AM Maintenance is complete.
Tonight 6/5/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Brentwood – Fusion Fiber/Business Park Fiber Intrusive Maintenance
Update(2:47am): This maintenance is now done
Tomorrow night(6/6/19), starting at 11:59 PM, we will be performing intrusive maintenance affecting all Fusion Fiber and Business Park Fiber customers in the Brentwood area. Expected down time is approximately 60 minutes. The maintenance window is 4 hours.
– Network Engineering
Albany Fiber Outage
(Update: As of 9:58 AM, all backbone repairs have completed. A few individual customers need the drop to their premises need to be re-done, and we are following up with them).
A small subset of our customers in Albany are experiencing a Fiber outage. A tree limb brought down the PG&E lines and our Fiber backbone in the area.
We have dispatched a repair team to replace the downed Fiber Strand.
ETR is 5-9 hours for complete repairs.
Critical Systems Update
Update: All updates complete.
Various systems are receiving a critical kernel update and will need to be rebooted. Downtime for each system is expected to be brief, but work will progress throughout the day until updates are complete.
East Bay Fiber Connectivity Issues
UPDATE: As of 12:16 PM, connectivity issues have been resolved.
We’re currently investigating connectivity issues on our fiber in parts of the East Bay with customers using eero routers. Unfortunately, we do not have an ETR at this time.
Sunset District – Non-intrusive Fiber Maintenance
UPDATE 3:00AM – Maintenance successfully completed.
Thursday (5/16/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber and FlexLink Fiber customers in the Sunset District of San Francisco. We do not expect any customer impact during this work. Our maintenance window will last up to 4:00AM. An update will be provided on completion.
-Network Engineering
Northern California Edge Maintenance
Update(2:35am): An unexpected router bug caused a routing loop affecting traffic in our Santa Rosa data center for approximately 20 minutes. This would have affected local colo customers, as well as some internal Sonic infrastructure. Maintenance is complete and all services are restored.
Tonight, May 14, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. Customers may experience brief intervals of routing instability as traffic is shifted to backup paths, however this maintenance should not cause any customer down time. This maintenance window is 4 hours.
-Network Engineering
System Maintenance
This maintenance has been postponed and will be rescheduled at a later date.
Update: This maintenance has been rescheduled for Tuesday, May 14th.
Tonight beginning at 11pm we will be performing maintenance on several systems including our customer shell server. We expect any downtime to be minimal and for the maintenance to be completed within 2 hours.
Fiber DIA SSE Outage
Update 7:36pm: The customers that were impacted by this outage should now be restored.
Update 5:46pm: ATT has created work orders to reprovision the impacted customers. Currently no ETA on when those orders will complete. We will be checking constantly on the work order status and update when we have a more firm ETR.
A subset of our Enterprise Fiber DIA SSE customers are currently experiencing an outage. We are promptly working to get this resolved as soon as possible. Please standby for updates.
-Network Operations