Webmail was unavailable or otherwise slow from approximately 3am – 9am this morning (May 8th). The Operations team was able to isolate the problem and is taking steps to improve monitoring going forward.
— Joe @ System Operations

Update – service is restored

During routine maintenance a piece of equipment starting having issues. We are working to restore service and will update as things progress.

-Network Engineering

Update 5/9/19 @ 3:57am:

Alameda maintenance is complete.

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Update 5/8/19 @ 6:56pm:
San Jose is being postponed to Thursday 5/9/2019 between 11pm and 4am. Alameda is still occurring Wednesday night (5/8/2019) as previously posted.

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On Wednesday night (5/8/2019) between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: San Jose and Alameda

Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.

-Network Engineering

Tonight, between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following area: Richmond, Martinez, and Vallejo.

Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.

-Network Engineering

Update: Maintenance is complete.

Tonight at 11pm we will be performing maintenance on various systems including mail servers and custom hosting servers. We expect any downtime to be minimal and hope to complete the maintenance within 2 hours.

Update as of 3:20am - This maintenance has completed successfully.

Tonight, between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: Santa Rosa, Cotati, Petaluma, and Ukiah. Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.
- Network Engineering

On Thursday night (5/2/2019) between 12a and 4am we will be performing intrusive network upgrades copper based services for customers in the following areas: San Rafael, Colma. Expected impact is 30-60 minutes per city of connectivity interruptions that will resolve automatically.
- Network Engineering

Update @ 3:35am
This maintenance is complete.

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On Thursday night (5/2/2019) between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: Santa Rosa, Cotati, Petaluma, and Sausalito. Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.
- Network Engineering

2:00AM This maintenance has been postponed due to unforeseen circumstances.

Tomorrow (5/02/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber and FlexLink Fiber customers in the Sunset District of San Francisco. We do not expect any customer impact during this work. Our maintenance window will last up to 4:00AM. An update will be provided on completion.

-Network Engineering

Update @ 3:27am
This maintenance is complete.

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On Wednesday night (5/1/2019) between 11pm and 4am we will be performing routine system maintenance on copper based services for very small subsets of customers in the following areas: San Francisco and Oakland. Expected impact is 2-5 minutes of connectivity interruptions and loss of DSL sync that will resolve automatically.
- Network Engineering