Tag: atmail

Webmail Upgrade

On Friday, April 15th at approximately 11 PM, webmail.sonic.net will be temporarily unavailable while it is upgraded.  We expect this to take approximately 1-1.5 hours to complete.  Mail services such as IMAP and POP will remain available and webmail-beta.sonic.net can be used during this time to retrieve mail.

Please see this forum post for more information.  If you haven’t already, we encourage you to try the beta and report any issues regarding features or functionality that you use in the current version.  Please note that settings between beta and production are separate, but all mail and folders are synchronized between the two.


Scheduled webmail database maintenance

Starting at 12:30AM this morning, I will be performing maintenance to our databses which serve all our webmail interfaces. During this time, access to these interfaces will be interrupted for a short period of time, however these actions do not interfere with mail flow in any way. This does not have any effect on IMAP or POP services. –Don

Update: The maintenance on our webmail databases has been completed without incident. All Sonic.net Webmail interfaces are back online.

Webmail Web Site Time-Warp.

A misguided attempt to update some software on our Webmail Cluster inadvertently took the software, associated web pages, and server configuration back to January of this year.

As a result Customers would have seen inconsistent or broken behavior while trying to access the website from around 2:30am to 8:00am, at which point the data was restored from backups.

We applogize for any inconvenience this caused to our Customers; we will be reviewing our documented procedures so that this type of mistake does not occur in the future.