Tag: outage

Fiber outage in San Francisco

03/08/2019

 

A subset of our fiber customers in San Francisco is currently experiencing a signal-no-surf outage. Our engineering team is working to restore service as quickly as possible. An update will be made when service is restored.

 

Update: The repairs are done and service should be restored. If you’re still experiencing trouble please power cycle your ONT and if that doesn’t restore service please contact our support at 855-394-0100

Legacy DSL outage in Santa Rosa

03/08/2019

We’re currently experiencing an outage on our Legacy services in the Santa Rosa area. Estimated time of repair is by 2:30 pm today. We’re sorry for the inconvenience this may be causing. An update will be provided when the outage is confirmed clear.

 

Update: We’re sorry to report the outage repair is taking longer than expected and the new ETR is by 2:30pm Monday.

BroadLink wireless outage

BroadLink is a wireless carrier partner for a group of customers in Santa Rosa and some surrounding areas. BroadLink has had a failure of a critical component in the core of their network, and they are currently attempting repair.

We have scheduled a meeting for an hour and a half from now for next status update. At this point, we have no realistic estimated time to repair to offer for them.

We remain guardedly hopeful that BroadLink will find a way to work around the failed component. That said, customers for whom DSL is available who wish to transition to DSL can begin that process by contacting Sonic.net sales

Update: A workaround has been devised, and if all goes well, we expect to see BroadLink back online within the hour.