Month: December 2000

Our T1 link to Sebastopol had problems around

Mon Dec 18 02:49:24 PST 2000 — Our T1 link to Sebastopol had problems around 2:30am this morning, and a power cycle of the CSU/DSU in Sebastopol was required to bring it back online. Remote power management via dialup backup connection was used to effect a quick resolution without requiring a site visit to Sebastopol. -Dane and Scott

The RedBack SMS router that serves PacBell…

Fri Dec 15 14:14:16 PST 2000 — The RedBack SMS router that serves PacBell DSL and Broadlink WDSL customers was rebooted a few minutes ago. It appears that we’ve found a bug in the Redback’s firmware, a typographical error while configuring the machine caused it to crash, which is obviously not supposed to happen. We’ll be researching this with Redback. – Eli (who promises to type more slowly)

Bolt.sonic.net has been issued a shutdown.

Thu Dec 14 12:20:44 PST 2000 — Bolt.sonic.net has been issued a shutdown. It has become unresponsive to console administration due to the dreaded ‘no more processes’ available (or ‘fork: Try again’) errors. This is caused by a large number of zombied and detached processes, primarily sshd, that are no longer active. We are looking into the problem and have been considering upgrading to OpenSSH now that the RSA patent has expired. Shell services should be restored in a few minutes. -Kelsey, Eli, and Steve.

We’ve had a brief service interruption, but…

Thu Dec 14 14:09:10 PST 2000 — We’ve had a brief service interruption, but normal service has been restored. During the shutdown of our Shell Server, one of our NetApp filers became unresponsive. This delayed Mail Services, as the cluster of mail servers were unable to access their mail spools. The unresponsive behavior of the filer has been traced to a bug in the NetApp’s OS, which we resolved with the help of NetApp’s engineers. We apologize for the delay in email delivery, and want to stress that no mail was lost during this outage. Furthermore, we had already scheduled deployment (again with the help of NetApp) of our dual NetApp filers into an ‘active-active’ redundant configuration, which would have mitigated this outage as well. — Eli, Kelsey, Steve, Matt (and everybody else who worked as fast as possible to resolve this)

Thursday, December 14th, at 11:59 p.m.,…

Wed Dec 13 10:00:47 PST 2000 — Thursday, December 14th, at 11:59 p.m., BroadLink Communications will be performing scheduled maintenance on the head end router at Sonic. net. Customers being served by our Sonoma County towers will experience downtime of approximately sixty minutes. We apologize for any inconvenience this may cause. If you experience degraded service levels outside this time frame please email Broadlink at support@broadlink.com -Broadlink

SSL Server problems.

Thu Dec 7 10:13:04 PST 2000 — SSL Server problems. The machine started having problems early this morning, and the issue was not detected until we opened up the phones this morning. The lack of Pager notification is a bug in our Paging software, and this has been corrected. — Kelsey, Eli, Chris

Pacific Bell DSL service expansion.

Wed Dec 6 20:06:22 PST 2000 — Pacific Bell DSL service expansion. Sonic.net is now offering PacBell DSL service to much more of Santa Rosa through “Project Pronto” remote terminals (RTs) which extend the reach of DSL far beyond the two Santa Rosa PacBell switching offices. If you live in Santa Rosa, and were previously told that your location was out of range for DSL, please place a new order and we’ll check for current availability!

Sonic.net is currently offering a rebate for six months of free Internet service for customer switching to PacBell DSL. The DSL line cost from Pacific Bell in partnership with Sonic.net is $37.00/mo. For all the details, and to order, see www.sonic.net/sales/dsl/pacbell/. Note that this product, promotion, price point and Sonic.net service cannot be ordered from Pacific Bell – you must order directly from Sonic.net!

This initial remote terminal deployment greatly expands DSL coverage in Santa Rosa, but there is more to come! Currently, about eight new remote terminals are online, and there are a total of about twenty planned for Santa Rosa. We’ll be re-testing customer phone numbers as the deployment proceeds, and will work to proactivly inform customers as availability expands.

Broadlink Maintenance.

Wed Dec 6 18:00:08 PST 2000 — Broadlink Maintenance. Saturday, December 9th, between the hours of 9 a.m. and 1 p.m., BroadLink Communications will be replacing antennas at the Rincon Valley tower site. Customers being served by this tower may experience intermittent connectivity while equipment is exchanged and adjusted. We apologize for any inconvenience this may cause. Should you experience degraded service levels outside of this time frame, please email support@broadlink.com for assistance.