Month: January 2002

Tue Jan 22 12:14:40 PST 2002 — We experienced some authentication errors for customers trying to check their email. The problem is now resolved and we are investigating the cause of the failure. -Matt and Russ

Fri Jan 18 12:12:05 PST 2002 — In the interest of increasing privacy for our users we no longer are distributing user’s full names in the password database to our servers. This modification primarily effects shell users who may find that their MUA no longer includes their full name in the ‘From’ headers. If you wish to have your MUA include this information you will need to specifically enable it in it’s configuration. -Kelsey

Thu Jan 17 10:07:39 PST 2002 — We experienced the ‘All Circuits Are Busy’ recording on the Digital America LA Numbers this morning. After working with Focal Communications we were able to get those lines back up. If you called tech support and they moved you to a different phone number, it is ok to move back to the 9606 number. Thanks. -Steve, Matt and Russ

Sat Jan 12 20:49:38 PST 2002 — Broadlink WDSL service outage. Currently all Broadlink connected customers are offline and have been so since our SMS crashed earlier tonight. We are working with Broadlink trying to resolve the issue but do not yet have an ETR. – Eli, Nathan, Kelsey and Kavan

Update Sunday, Jan 12 10:52:00, BroadLink’s head end/ATM router that passes all traffic for customers between BroadLink and Sonic failed. A backup router was configured last night and installed this AM. Thanks to Broadlink for the hard work, much sleep was lost last night while they performed the repairs. -Sonic.net and Broadlink

Sat Jan 12 18:08:35 PST 2002 — RedBack SMS crash. About 20 minutes ago, the router that serves PacBell DSL, Broadlink DSL, and some FRATM customers crashed unexpectedly, causing a 15 minute outage. The box rebooted itself after a lengthy dump of it’s memory, and is back online now. We’ll be providing the core dump file to Redback’s engineers to determine what caused the crash. — Eli, Kelsey

Fri Jan 11 14:26:05 PST 2002 — The issue with the 9811 pop has been resolved and the pop should now be functioning properly. We’ll keep an eye on it for the next few days. -Kelsey and Russ.

Fri Jan 11 13:14:41 PST 2002 — Users have been reporting problems with our XXX-XXX-9811 pop. We have a trouble ticket open Focal who provides us with the circuits for these numbers and are awaiting a call back from their support department. We do not have an ETR at this time. Users that are experiencing difficulties with a 9811 number may be able to replace the final four digits with ‘9606’ which is our new San Francisco pop. Please note that the 9606 numbers came with community.net and will not work for approximately 300 sonic.net users, who have name conflicts with community.net users, until a later date. Whenever changing the number that you are using to connect to us, please verify that it is a local number to avoid any long distance charges. -Kelsey, Russ and Eli.

Wed Jan 9 11:29:54 PST 2002 — We have been experiencing capacity problems in the Central Valley area. We are aware of the issue and are working on getting more capacity ordered. We will update you with an ETA. In the mean time we will look at ways to alleviate the impact on the POP. – Matt

Mon Jan 7 14:11:38 PST 2002 — The server which handles the backend for the downtown wireless network is offline with a hardware failure. We do not currently have an ETR, but are working with our vendors to get it back up and running as soon as possible. Until we are able to restore the server or bring up another one in it’s place, our downtown wireless network is off-line. -Kelsey and Matt

Update Jan 18 09:23:00 PST 2002: A backup server was brought online while we await a replacement from VALinux.

Fri Jan 4 23:14:02 PST 2002 — Update on the Sebastopol POP, After reseting some ports on the PRIs in the Sebastopol pop, PacBell has cleared the ‘All circuits are busy’ error. We will be keeping an eye on this over the weekend, if the problem continues we will escalate it with in PacBell. – Steve