Month: December 2006

Sun Dec 31 05:02:54 PST 2006 — Core NFS Filer Failure. One of the FCAL loops on the NFS filer that primarily handles customer web sites failed this morning at 3:57 AM in such a way that it’s partner filer was also affected and could not take over it’s file serving duties. All services were restored by 4:52 AM. -Nathan, Russ and Kelsey

Sat Dec 30 13:16:56 PST 2006 — Sonic.net’s business offices will be closed January 1st, 2007 for New Year’s Day. Additionally, our technical support staff will only be available from 9am to 10pm. Dedicated access and colo customers can always reach us 24×7 on the operations hotline. — John F

Wed Dec 27 14:06:54 PST 2006 — Broadlink wireless customers affected by wind storm in Santa Rosa. As a result of the high winds in Santa Rosa, there are power outages in a number of areas currently. Broadlink Communications network of towers and backhaul is functional on generators in some locations, and offline in others. If you are lucky enough to have power at your home or office but do not have wireless Internet if you utilize Broadlink, this is likely the reason. PG&E is working to restore utility power to the affected neighborhoods in Santa Rosa now. -Dane

Tue Dec 26 17:01:27 PST 2006 — Sacramento and Stockton DSL troubles. Over the past few days we have been tracking and troubleshooting the recurrence of a problem with our circuits that backhaul DSL from the Stockton and Sacramento areas. The problem would have presented itself as occasional, brief losses of connectivity. The problem was traced back to hardware used by one of our transport providers. We are working with the provider to completely re-design these circuits end-to-end, and in the interim have we have implemented a short-term fix. We apologize deeply to anyone affected by this problem, and for not publicizing it sooner as we did a month ago when this problem first surfaced. In related news, we will soon be upgrading these links to native AT&T OC3s, which will remove the transport provider from the equation, and provide an even higher level of reliability. -Jared, Zeke, Matt, and Nathan

Thu Dec 21 15:34:09 PST 2006 — As of today we have begun restricting traffic over port 25 on our dial-up services. This change only affects Sonic.net customers using dial-up access. If you are curious about what this change means and why it is a good thing, see www.sonic.net/support/faq/advanced/port_25.shtml for details.

We believe that few if any of our customers will notice this change- except that everyone will ultimately benefit, because of the reduction in the spread of spam. — Sonic.net tech support

Tue Dec 19 17:10:22 PST 2006 — DSL Router code upgrade. At 12:01 AM Thursday, we will be pushing code upgrades to the majority of our DSL aggregation routers. Expected downtime for all customers is less than 5 minutes as the routers reload onto new code. -Jared

Update Thu Dec 21 01:13:09 PST 2006 — DSL Router code upgrade completed. We have completed the code upgrade to our DSL aggregation routers with no difficulties. Total downtime for any affected customers was less than 5 minutes. -Jared and Zeke

Mon Dec 18 13:07:54 PST 2006 — On Thursday December 21st Sonic.net will begin restricting traffic over port 25 on our dial-up services. We are making this change as part of our ongoing efforts to to improve our email performance and to fight the spread of spam. If you are curious about what this change means and why it is a good thing, see www.sonic.net/support/faq/advanced/port_25.shtml for details.

We believe that few if any of our customers will notice this change- except that everyone will ultimately benefit, because of the reduction in the spread of spam. — Sonic.net tech support

Wed Dec 13 19:19:12 PST 2006 — Sonic.net’s offices and technical support will be closed from 11:30am until 4:30pm PST on Thursday the 14th of December for our year-end staff party. If you should need assistance, please file a support ticket with support@sonic.net via email, or leave a voicemail on our support line at 707-547-3400. Dedicated access and colo customers can always reach us 24×7 on the operations hotline, and someone will be called away from the event to assist if required. -Dane

Sat Dec 9 15:21:47 PST 2006 — Broadlink Wally Moore tower problems. There are fluctuating power issues with utility power at the Wally Moore site. Unfortunately this means that there could be further problems. All Broadlink Wally Moore connections should be working at this time. -Ron with Broadlink, and Support

Wed Dec 6 09:47:42 PST 2006 — Sacramento DSL issues. We have identified an issue inside of our transport vendor’s network that is causing intermittent connectivity for all DSL customers in the Sacramento area. Presently, the issue is manifesting itself as short periods (~5-10 seconds each) of zero connectivity occurring every 15 minutes. Our vendor has identified the issue, but has not yet provided us with an estimated repair time frame. We’ll keep this entry updated with information as we learn more. -Nathan

Update Wed Dec 6 10:27:48 PST 2006 — A temporary fix has been put in place to resolve this issue. A permanent solution is in the works. -Nathan

Update Fri Dec 8 00:56:17 PST 2006 — Sacramento DSL issues redux. A recurrence of issues in our transport vendor’s network caused a loss of connectivity to our Sacramento DSL customers from approximately 12:05 to 12:45 Friday morning. We continue to work with the provider for a permanent fix to this issue. -Jared and Nathan