Month: September 2009

ATM Customer Aggregation Router Reload

This upcoming Thursday, Oct 1 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared

Update: The router reloads have been completed without incident. All Business-T and FRATM customers should be back up at this time. Total downtime was less than 10 minutes.

DSL Outage, Santa Rosa

Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity.   We are working with ATT to resolve the issue.    As a result of this outage, the telephone wait for Technical Support is unusually high.  We expect resolution shortly, but do not have an ETR .

-Kim,  Support

Update: AT&T has diagnosed the problem as a failing card at an ATM switch in Northern California.  This outage persists. We currently have no estimated time of repair. AT&T has reset the card which seems to have temporarily restored service to some customers while they work toward a permanent solution.

Update:  Service should now be fully restored to all customers affected by this outage.  If you are still having connectivity issues please contact Sonic.net technical support.

ADSL2+ Linecard Maintenance

Tonight, this Tuesday, Sep 15 at 12:01 AM, we will be performing a software upgrade of the linecards that provide ADSL2+ service out of our Downtown Santa Rosa CO. This will cause a brief disruption of service to ADSL2+ customers in that area. Affected customers will experience approximately 5 minutes of downtime as the cards reboot onto the new software.

-Jared

Update: The ADSL2+ cards have all been upgraded to the new software and are up and functioning normally.

DSL Customer Migration

This evening, Saturday September 12, at 12:01 AM, we will be migrating some of our dynamic IP DSL subscribers from a heavily loaded DSL aggregation router to a newer, less loaded one. Affected customers may see an interruption in their Internet connectivity for 5-10 minutes. We apologize for the short lead time on this announcement, but we feel it is better to address the load issue before the weekend. Thank you for your understanding.

-Jared
Update: The migration has been completed without incident and all affected customers appear to be up and running normally at this time.

E-mail infrastructure maintenance parts three and four.

Update (01:10) : Mail migration done; should be faster accessing e-mail for those of you that were migrated. -Augie

This Saturday (12, September) at 12:01 AM we will be performing the last service impacting e-mail migrations from our existing e-mail storage infrastructure to our new (and greatly improved) storage system.

When it is completed this migration will mark a substantial improvement in our e-mail systems performance and availability for all of our customers.

During the maintenance window (12:01am – 1:00am) all customer e-mail systems will be unavailable; this includes POP, IMAP, and Webmail.

No e-mail will be lost during this time. -Augie

Large DoS Attack

This afternoon at 12:15 PM a huge DoS attack was aimed at a customer on our Sonic Telecom CLEC network. The DoS attack was large enough to destabilize routing in our CLEC network, so customers may have seen 10-15 minutes of spotty connectivity as we tracked down and blocked the DoS. At this time, the attack has been blocked and all services are functioning normally.

-Jared and Nathan

E-mail infrastructure maintenance part two.

Update (0100) : E-mail maintenance done; total down time was around 28 minutes; no e-mail was lost; let us know if you see any problems. – Augie

This Saturday (05, September) at 12:01 AM we will be performing the second of four service impacting e-mail migrations from our existing e-mail storage infrastructure to our new (and greatly improved) storage system.

When it is completed this migration will mark a substantial improvement in our e-mail systems performance and availability for all of our customers.

During the maintenance window (12:01am – 1:00am) all customer e-mail systems will be unavailable; this includes POP, IMAP, and Webmail.

No e-mail will be lost during this time. -Augie