Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity. We are working with ATT to resolve the issue. As a result of this outage, the telephone wait for Technical Support is unusually high. We expect resolution shortly, but do not have an ETR .
Update: AT&T has diagnosed the problem as a failing card at an ATM switch in Northern California. This outage persists. We currently have no estimated time of repair. AT&T has reset the card which seems to have temporarily restored service to some customers while they work toward a permanent solution.
Update: Service should now be fully restored to all customers affected by this outage. If you are still having connectivity issues please contact Sonic.net technical support.