Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity. We are working with ATT to resolve the issue. As a result of this outage, the telephone wait for Technical Support is unusually high. We expect resolution shortly, but do not have an ETR .
-Kim, Support
Update: AT&T has diagnosed the problem as a failing card at an ATM switch in Northern California. This outage persists. We currently have no estimated time of repair. AT&T has reset the card which seems to have temporarily restored service to some customers while they work toward a permanent solution.
Update: Service should now be fully restored to all customers affected by this outage. If you are still having connectivity issues please contact Sonic.net technical support.
Wow, this seems to be one of the longer outages. Significant packet loss still exists at 5:20AM ….
I am still having problems on my DSL. Since you have not posted an update, can I correctly assume that the problem still exists?
I am seeing poor DSL connectivity tonight in South Bay (Sunnyvale). This is very rare in my years of experience with Sonic.net.