Today, Oct 28th from about 3:45pm to 3:55pm we had a voice routing problem that affected inbound and outbound calling. The issue has been resolved.
Update( 4:30AM): This maintenance is now complete.
Beginning tonight at midnight, we will be performing hardware and transport upgrades for a small portion of customers in San Francisco. Affected users will experience some routing changes and periods of downtime while the upgrades take place. This type of maintenance typically takes a few hours.
– Robbie and Michael
Update ( 1:00AM ): This maintenance is now complete.
Beginning tonight at midnight, we will be performing hardware and transport upgrades for a small portion of customers in San Francisco. Affected users will experience some routing changes and periods of downtime while the upgrades take place.
– Robbie and Michael
Tonight starting at midnight, we will be performing maintenance updates to our Phone Switch.
There should be no issues placing or receiving calls during this time, however it is possible that you could experience a call drop, or call quality spikes during this time.
Estimated maintenance time is ~2 hours
Thank you – Brandon
Update – 2:04am – 10/27/2015
Maintenance is going longer than expected. Estimated completion time by 3 am.
Update – 2:26am – 10/27/2015
Maintenance is complete.
Customers that have Sonic’s Business Virtual Fax service are experiencing an outage. We are working with our vendor to figure out what happened and to restore service as soon as possible. We will update you as things progress. Sorry for the inconvenience.
Update (2:09pm) We are currently working to restore virtual faxing and should have the issue resolved within the next 30-45 mins.
Update(5:17pm) There were issues programming numbers that has been since fixed. We have made successful faxes to test lines. We are currently adding and testing all fax lines that previously existed. We will update when all lines have confirmed to be working as expected. ETR ~1hr
Update(6:16) All Virtual Fax lines are programmed in, and tested.
Tonight starting at midnight, we will be performing maintenance updates to our Phone Switch as well as servicing a device for some of our T1 voice connections.
There should be no issues placing calls during this time, however it is possible that you could experience a call drop, or call quality spikes during this time. The phone switch should yield no problems during the update process, but the T1’s may have problems completing calls.
Expected maintenance time is ~2 hours
Thank you – Brandon
Maintenance is now complete (2:43am) -Brandon
Tonight at midnight a very small subset of FlexLink Ethernet customers located in San Francisco will experience about 10 minutes of downtime due to emergency system maintenence needed to restore services to network features.
-Update – 10/15/2015
The same equipment is having extra work done tonight at midnight for a likely final round.
We are experiencing a connectivity problem that is affecting Fusion customers in the Pittsburg area. We are dispatching technicians to troubleshoot the problem with an ETA of 10:00am
Update: The router encountered a software defect which caused the router to stop responding. Our technicians restarted the router and service has been restored.
At 8:30 am we started experiencing a large DDOS attack, causing most of our systems to become unaccessable. Our Network Operations Center is currently working to resolve the issue.
We have blocked the large DDOS attack to our Santa Rosa Data Center. All services are back up.
Update: 10:45 AM
We have experienced some further trouble from this attack and have blocked the malicious traffic at this point.
Beginning tonight at midnight we will be performing maintenance on equipment serving legacy DSL customers in Northern California. Users may notice their connection go up and down for 10-20 minutes at a time during this maintenance window.
– Robbie and Tomoc