Update: Maintenance complete.
Tonight at 11:59pm, System Operations will be running maintenance updates on several customer facing systems. The following services may experience brief interruptions:
The maintenance period is expected to last 1 hour.
-SOC
Update(5:40PM): A power issued took some equipment offline. The affected equipment has been moved to a different power source.
We are currently investigating an issue affecting fiber customers located within the Jasper building. We will update this message once we have more info
Update(2:33AM): Maintenance is now complete. A small subset of customers may have experienced interruption in voice service during the maintenance.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion Fiber customers in the Richmond District of San Francisco. Expected downtime for this operation is about 5 minutes.
-Network Engineering
Tonight, starting at 23:00 we will be shutting down the SQL Database server to complete a copy of its data to a new slave server. The final synchronization is expected to take less than an hour. During this time, membertools and new service qualifications and signups will be unavailable.
– Sonic System Operations
Beginning tonight, at midnight, we will be performing maintenance on equipment serving a small number of Fusion Fiber customers in the Brentwood area. Downtime is expected to be less than 15 minutes.
Beginning tonight at midnight we will be performing maintenance on equipment serving a small portion of Fusion copper based customers in San Francisco and Berkeley. Downtime is expected to be around 20 minutes.
Update (1:42AM): Maintenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion Fiber customers in the Sunset District of San Francisco. Expected downtime for this operation is about 5 minutes.
-Network Engineering
The UPSes for our Santa Rosa Datacenter are scheduled for their regular maintenance on Tuesday, Feb. 14th starting at 10:00AM. Maintenance is fully scripted with our vendor and should not impact any services. However, the maintenance does involve bypassing the UPS and running loads directly on utility power. The backup generator will be kept running for the duration of the maintenance to protect against utility power failure.
– Sonic Facilities and System Operations
Today, starting at 12:08am, equipment serving a subset of Fusion Fiber customers in the San Francisco area appears to have suffered a hardware failure. We are working to replace the equipment and restore service as quickly as possible.
Update(2:40am): ETR 2 hours
Update(4:59am): Affected equipment has been replaced and we believe service has been restored to all affected customers
-Tomoc
As of approximately 10:40am, a small subset of copper based customers in San Francisco may be currently experiencing intermittent connectivity issues. We are working to identify the cause of this problem and repair it. More information to follow.
Update(1:02pm): We have narrowed this issue down to a single device in our network and are no longer experiencing any instability. We are continuing to investigate the root cause.
-Sonic NOC