Month: June 2017

System Maintenance

UPDATE: Maintenance complete

 

Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:

  • VPN connections
  • FTP
  • Customer tools (Webmail, Membertools)
  • Hosted SQL Databases.

 

The maintenance window is expected to last 1 hour.

-SOC

Santa Rosa – Fusion/FlexLink Intrusive Maintenance

Update (2:34AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Santa Rosa. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

System Maintenance

 Staring tonight at 11:59pm we will be upgrading hardware in our VM platform. The following services may experience a brief period of instability:
  • Customer Database Hosting
  • Customer facing tools (Membertools, Webmail)

We expect the interruptions to be brief.

-SOC

Sonic Infrastructure Maintenance – Non Intrusive

Update – Maintenance was complete at 12:54am

 

Tonight at midnight we will be upgrading firmware on devices within Sonic’s internal infrastructure.  This maintenance will be non-service impacting to customers. Maintenance window will be 1 hour.

-Network Engineering

VPN Maintenance

Update: Maintenance complete.
Tonight at 11:59pm we will be performing maintenance to the Sonic VPN server. VPN clients will experience a brief interruption. This maintenance window is scheduled for half an hour.
Sonic Operations

Sonic Telecom Core Router Maintenance

Update(12:30AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

System Maintenance

Update: Maintenance complete.

 

Tonight at 11:59pm we will be performing application maintenance to certain customer-facing systems. The following services may experience brief interruptions:

  • VPN
  • Signup

The maintenance window is expected to last half an hour.

-SOC

Phone Switch Maintenance

We will be doing maintenance on our phone switch tonight. This should not be service impacting.

~ Network Engineering

Update 12:40: Maintenance is complete.

System Maintenance

Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:

  • VPN connections
  • FTP
  • Customer tools (Webmail, Membertools)
  • Hosted SQL Databases.

The maintenance window is expected to last 1 hour.

-SOC

Legacy DSL Maintenance

Update (11:07am): We have discovered a provisioning issue after last night’s maintenance which resulted in the interruption if service for some legacy DSL customers. After resolving this issue services for all affected customers should be restored.

Update (9:56AM): Our engineering team is currently investigating a subset of legacy DSL customers in the Northern California area that lost connectivity after last nights maintenance. At this time we are investigate the cause of the outage. This notice will be updated as we continue our investigation.

Update(4:00AM): Maintenance complete

Beginning tonight at midnight we will be doing maintenance on equipment serving legacy DSL customers in Northern California. This maintenance window is open until 5am however individual circuit downtime shouldn’t be more than an hour or so.

  • Network Engineering