Update (11:07am): We have discovered a provisioning issue after last night’s maintenance which resulted in the interruption if service for some legacy DSL customers. After resolving this issue services for all affected customers should be restored.
Update (9:56AM): Our engineering team is currently investigating a subset of legacy DSL customers in the Northern California area that lost connectivity after last nights maintenance. At this time we are investigate the cause of the outage. This notice will be updated as we continue our investigation.
Update(4:00AM): Maintenance complete
Beginning tonight at midnight we will be doing maintenance on equipment serving legacy DSL customers in Northern California. This maintenance window is open until 5am however individual circuit downtime shouldn’t be more than an hour or so.
- Network Engineering