Month: February 2019

Phone Switch Maintenance

Tonight 2/19/2019 at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.


~Network Engineering

Sunset District San Francisco – Fusion Fiber Maintenance

Tonight (2/19/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Approximate expected customer downtime is 60 minutes or less. An update to this MOTD will be provided when all customer connectivity has been restored.

-Network Engineering

Small Legacy DSL Outage

As of 8:15 am we have been getting reports of a issue on our Legacy DSL network. Currently we do not have estimated time of repair as of yet but will update as soon as able.

Update: Service was restored as out 11:10AM this morning.  We identified a hardware failure in our DSL aggregation network, and reconfigured customer traffic to use redundant equipment.  The failed hardware will be replaced shortly in a planned maintenance window.

-Network Engineering

System Maintenance

Update: Maintenance complete.

Tonight at 11pm we will be performing maintenance to various systems inculding our VPN and shell servers.  We expect any downtime to affected services to be brief and for the maintenance to be completed within 2 hours.

Emergency Maintenance – Legacy DSL

Update (1:10AM): Maintenance complete.

Tonight at 11:59PM we are performing maintenance on core equipment serving our legacy DSL network. We do not expect any customer impact from this maintenance, but it remains a possibility given the scope of the work.  An update will be posted when our work is complete.

-Network Engineering

System Maintenance

Update: This maintenance is complete.

Tonight at 11pm we will be applying updates to multiple systems including VPN, webmail, and various database servers.  We estimate the process will take approximately 2 hours to complete and any downtime to affected services will be minimal.