This morning, starting at midnight, we performed hardware maintenance on a peering router in the core Sonic network. The maintenance was intended to have no customer impact, however due to a misconfigration, customers may have experienced intermittent connectivity towards some internal resources for up to 30 minutes.
-Network Engineering
This evening, March 9th, starting at around 10:05pm, equipment serving a subset of Legacy DSL subscribers experienced a port lockup. An emergency reboot of the affected equipment has restored all traffic. Customer down time was less than 25 minutes.
-Network Engineering
Tonight, March 8, starting at 11:59pm, we will be performing emergency maintenance on equipment serving a small subset of Fusion Fiber customers in Albany. Expected downtime is 10 minutes.
Update(12:13am): Maintenance complete, down time was less than 10 minutes
-Network Operations
03/08/2019
A subset of our fiber customers in San Francisco is currently experiencing a signal-no-surf outage. Our engineering team is working to restore service as quickly as possible. An update will be made when service is restored.
Update: The repairs are done and service should be restored. If you’re still experiencing trouble please power cycle your ONT and if that doesn’t restore service please contact our support at 855-394-0100
03/08/2019
We’re currently experiencing an outage on our Legacy services in the Santa Rosa area. Estimated time of repair is by 2:30 pm today. We’re sorry for the inconvenience this may be causing. An update will be provided when the outage is confirmed clear.
Update: We’re sorry to report the outage repair is taking longer than expected and the new ETR is by 2:30pm Monday.
Tonight 3/07/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.
~Network Engineering
Update: 12:35 AM Maintenance is complete.
Tomorrow (3/7/19) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will run until 4AM, but we expect actual customer downtime to be a much shorter window. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: 4:45AM maintenance is complete.
Update: Maintenance complete.
Tonight at 11pm we will be performing updates to various hosts and services, including Members Tools, Sonic.com, and our VPN server. We expect any downtime to be brief and to complete this maintenance within 2 hours.
Tonight 3/05/2019 at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.
Update: 12:28 AM Maintenance is completed.
~Network Engineering