Maintenance complete.
Update: This maintenance has been rescheduled for September 24th at 11pm.
Tonight beginning at 11pm we will be applying updates to various systems including mail and DNS. We expect any disruption to services to be brief and to complete the maintenance within 2 hours.
Tonight, between 11pm and 4am we will be performing routine system maintenance on copper based services for a very small subset of customers in the following areas: Windsor and Petaluma.
Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.
-Network Engineering
Update(1:43am): Maintenance complete, however the problems exhibited by this piece of equipment have not been fully resolved. All service affecting symptoms have been mitigated via a temporary workaround while we work with our hardware vendor to find a permanent solution.
Tonight, September 19, starting at 11:59pm, we will be performing a reboot of equipment serving a small set of Business Park Fiber circuits in Santa Rosa, Healdsburg and Petaluma. Expected customer downtime is 20 minutes. This maintenance window is 4 hours.
-Network Engineering
Tonight at 8:00 PM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about an hour.
(UPDATE, the Faxback Server has been upgraded successfully.)
-Network Operations
Update(2:00am) Maintenance is now complete
Tonight (9/18/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Albany and Berkeley areas. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update (1:00AM): Maintenance successfully completed. Customer impact should have been limited to approximately 30 minutes.
Tomorrow (9/17/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
Update: We are investigating an issue with our shell server, however all other services are restored and the maintenance is complete.
Tonight beginning at 11pm we will be updating a multitude of systems. We expect any service downtime to be minimal and to complete the maintenance within 2 hours.
Update(2:34am) Maintenance is not complete.
Update(1:40am) Service should be restored to the Healdsburg and Sebastopol Areas.
Update(1:25am) device upgrades are done, however customers in Sebastopol and Healdsburg may be experiencing an outage. We are currently looking into the issue.
Monday, September 16th, 2019 at 11:59pm we will be conducting code upgrades on two pieces of core equipment in the north bay. Fusion, FlexLink, and Business Park Fiber customers in the Petaluma and Santa Rosa areas may experience brief periods of route instability or reachability issues during the upgrades. The expected timeframe for the upgrade is 15-20 minutes per device. This maintenance window is 4 hours.
-Network Engineering
Update: 12:30 PMÂ Maintenance is complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion Fiber and Enterprise Fiber customers in the Sebastopol area. Downtime is expected to be 1 hour.
-Network Engineering
Update(9/12 3:50am): Maintenance complete
Update(9/10 11:42pm): This maintenance has been postponed until September 11 at 11:59pm
Tuesday , September 10, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering