Month: January 2021

Northern California Core Maintenance

Update 12:25am – This maintenance has been successfully completed.

Tonight (1/25) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Petaluma – Emergency Fusion Fiber Maintenance

Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)

Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco – Emergency Fusion Fiber Maintenance

Update 3:35am – This maintenance has been successfully completed.

Tomorrow (1/21/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

San Francisco – Emergency Fusion Fiber Maintenance

Update 2:25am – This maintenance has been postponed.

Tomorrow morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering

Sonic.com currently down.

We are currently experiencing issues with our internal tools as well as on our website, Sonic.com. We are currently working to resolve this as quickly as possible. Updates will be provided as soon as they come in. Thank you for your patience.

Fusion DSL outage in Woodland 1/16/2021

Update 10:00am – Cable has been repaired and service has been restored.

Update 6:30pm: Problem is not equipment based but looks to be a issue with our cable vendor. Working with them on a repair. No ETR at this point.

Update 2:35pm: Replacement equipment has been picked up and is on its way for repair. ETR 3 hours.

 

We’re currently experiencing an outage impacting customers on our Fusion DSL service in the Woodland area. This outage started around 12:56pm. A technician has been dispatched to repair the issue. There is currently no ETA for the repair. Updates will be added as they come in. Thank you for your patience.

System Maintenance

Update: Maintenance is complete.

Tonight, beginning at 11pm, we will be restarting our VPN service as part of system maintenance.  If you are using this service your client will likely reconnect automatically and should require no manual interaction.  We expect to complete this maintenance within 2 hours.

Non-Intrusive Santa Rosa Business Fiber Power Maintenance

Update: This maintenance was completed on 1/12/21 at 12:25am.

 

 

On 1/11/2021 starting at 11:59pm we will be performing routine power maintenance for equipment serving a sub-set of our Enterprise Fiber (Sonic Business Fiber) customers in a Santa Rosa. This work is expected to be non-intrusive. The maintenance window is 4 hours with no expected interruptions.