Sonic.com currently down.

We are currently experiencing issues with our internal tools as well as on our website, Sonic.com. We are currently working to resolve this as quickly as possible. Updates will be provided as soon as they come in. Thank you for your patience.

5 comments for “Sonic.com currently down.

  1. Appears to have also affected some Sonic Fiber customers as well, seems to be high latency/packet loss.

  2. Aloha Dane and Sonic Support,
    I’ve been a Sonic customer for 20 years.
    You have all suffered through fires and COVID, and have kept running.
    I would like an update regarding the lengthy outage today.
    I’m in Hawai’i and Sonic webmail is my primary contact with others.
    It’s now 19:19 HST and I haven’t seen any update. Thanks, Jeffrey

  3. Hi Russell,

    We apologize for the delay in response. This should be cleared at this time. If you are still experiencing any issues with high latency or packet loss I would recommend giving our technical support line a call at (707)547-3400 so we can troubleshoot that with you.

    Brian at Sonic

  4. Hi Jeffrey,

    The outage today is a rare problem that is essentially a bolt out of the blue. We experienced something called a DDOS or Distributed Denial of Service which is a cyberattack from outside which can cripple a network by overloading servers with bogus requests for information from numerous sources. This happened to happen to our servers in a relatively rare attack. This issue should be resolved at this time and you should no longer have any issues logging in or sending emails, we are very sorry for any inconvenience this may have caused. If you are still experiencing any issues with high latency or packet loss I would recommend giving our technical support line a call at (888)766-4233 so we can troubleshoot that with you.

    Brian at Sonic

  5. Just an FYI that the sonic.bet email itself is stored on a separate server than the one hit by the attack. The server that suffered the attack just hosts the webmail interface. If you are on an iphone you can look for the imap server settings for your sonic.net email and use those settings to sync your sonic.net email with the apple mail client as that server is still running when webmail goes down. If on a PC with Microsoft Office 365 installed you can use the same imap server settings to sync up with Microsoft Outlook.

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