Month: January 2021

On 1/11/2021 Customer Care will be migrating to a new voice connectivity platform. To ensure a smooth transition, Customer Care will be opening at 9am rather than 8am, to address any issues that might present themselves during the migration.

The following departments will be reachable at 9am 1/11/2021, and return to normal hours of operation the following day, 1/12/2021, at 8am.

• • Technical Support
  • Residential & Enterprise Billing
  • ILEC & Consumer Provisioning
  • Escalations & Customer Experience

We’re excited to face whatever this new year brings, not just with a new voice platform, but with the level of care and support for our customers that we’re known for. We can’t thank you enough for being part of Sonic.

-Sonic Customer Care

Update 1/8/2021 2:55AM: This maintenance is now complete.

On January 8th, starting at 02:00 AM, we will be performing maintenance affecting some Fusion Fiber customers in the San Francisco area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.

-Network Engineering

Tomorrow night, starting at 11:59 PM, we will be performing intrusive maintenance affecting Flexlink Long-Range customers in Berkeley. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.

– Network Engineering