Sonic Customer Care: Modified hours of operation 1/11/2021

On 1/11/2021 Customer Care will be migrating to a new voice connectivity platform. To ensure a smooth transition, Customer Care will be opening at 9am rather than 8am, to address any issues that might present themselves during the migration.

The following departments will be reachable at 9am 1/11/2021, and return to normal hours of operation the following day, 1/12/2021, at 8am.

    • Technical Support
    • Residential & Enterprise Billing
    • ILEC & Consumer Provisioning
    • Escalations & Customer Experience

We’re excited to face whatever this new year brings, not just with a new voice platform, but with the level of care and support for our customers that we’re known for. We can’t thank you enough for being part of Sonic.

-Sonic Customer Care

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