Month: September 2021

System Maintenance

UPDATE: Maintenance complete

Tonight beginning at 10:30pm we will begin routine maintenance of multiple public-facing systems, including webmail and VPN. Downtime for each system should be a few minutes, and the maintenance window is one hour.

– SOC

Fusion Fiber Service Disruption

Update: 11:37pm – The majority of all affected customers are now restored. We are manually restoring the ones that remain. The cause of this outage was a planned vendor maintenance event for power work that caused an equipment power redundancy failure on a core router despite being fully powered on backup feeds. The interruption in traffic while routes shifted caused certain customer routers to flood our DHCP servers beyond capacity. If your internet service is still down, reboot your router. If problems persist please reach out to customer support during business hours.

Update: 10:51pm – Services are restoring now across our platforms.

We are investigating service disruptions on our residential Fusion Fiber services. Issues include intermittent data and voice connectivity. We are working quickly to restore services. Updates to follow.

-Network Engineering

San Francisco – Fusion DSL and Flexlink Ethernet Intrusive Maintenance

Update 3:12AM 9/10/21: This maintenance is now complete.

Tomorrow night, starting at 11:59 PM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Saint Helena – Fusion DSL and Flexlink Outage

Update: 7:16PM: All services have been restored as of 7:05PM.

Today at 9/6/21 2:42PM, we began experiencing network connectivity issues to Saint Helena. We are working to restore connectivity as quickly as possible and will update as more details become available. ETR 8:00PM.

– Sonic Network Engineering

Fusion Fiber Maintenance – San Francisco

Update(4:17) Maintenance is now complete.

Tomorrow morning, 9/3/21 at 2:00am PDT, we will be performing intrusive maintenance on a small subset of customers in San Francisco. Data and voice services will be intermittent for the duration of the maintenance window while work is performed. Full restoral is expected for all users at the end of the window.

-Network Engineering

Systems Maintenance

Update: Maintenance complete

Tonight beginning at 11pm we will begin routine maintenance of multiple public-facing systems, including webmail and VPN. Downtime for each system should be a few minutes, and the maintenance window is one hour.