Update: 11:37pm – The majority of all affected customers are now restored. We are manually restoring the ones that remain. The cause of this outage was a planned vendor maintenance event for power work that caused an equipment power redundancy failure on a core router despite being fully powered on backup feeds. The interruption in traffic while routes shifted caused certain customer routers to flood our DHCP servers beyond capacity. If your internet service is still down, reboot your router. If problems persist please reach out to customer support during business hours.
Update: 10:51pm – Services are restoring now across our platforms.
We are investigating service disruptions on our residential Fusion Fiber services. Issues include intermittent data and voice connectivity. We are working quickly to restore services. Updates to follow.