Update 3:12AM 9/10/21: This maintenance is now complete.
Tomorrow night, starting at 11:59 PM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 4 hours.
– Network Engineering
Hey did you start this already? My service just went down in the East Bay.
We’re not getting internet but it’s 10:15 on the 8th. Help!
Berkeley internet is DOWN!
When will be rectified?!
Did this go down earlier than planned? I noticed at 1015 and still have no connection.
It is 10:30pm on Wednesday, Sept 8, night. This is not an optimal time for a service interruption! If this is scheduled maintenance which you said would occur at midnight, WTF?!
girl. check yourself. the internet is out now, 24hrs ahead of schedule. so silly. please fix
I don’t know if it’s just me, but the connection dropped a couple hours before the expected interruption time. I cannot connect starting as of 10:00pm.
The message said there’d be maintenance tomorrow night. Why is the internet down now?
Hello James,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,
Hello Nat,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,
Hello Jon,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,
Hello Mike,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,
Hello Scott,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,
Hello H,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,
Hello Jason,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,
Hello Jack,
We apologize for any inconvenience. One of our switches failed for a brief period of time and recovered. This will have dropped out a number of connections and is likely what has occurred with your connection. If you are still experiencing any issues please restart your router and if that fails; give us a ring here at 855-394-0100 and we should be able to sort this out with you. As of now the outage should be cleared.
Kind regards,