Month: February 2022

Call Center Inbound Call Issue

Update 1:55pm – This issue has been resolved. Thank you for your patience, we apologize for any inconvenience this may have caused.

We are experiencing an intermittent issue receiving calls to our Call Center. We are working with our vendor to resolve the issue as soon as possible. Customer Care can still be reached via email and SMS.

– Sonic Support

Systems Maintenance

Update: 10:52PM PST Maintenance complete.

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems, including our customer shell server and VPN servers.  Any downtime to affected services should be very brief, and we expect to complete the maintenance within 2 hours.

Berkeley – Fusion Fiber Intrusive Maintenance

Update 2/24 3:41AM: This maintenance is now complete.

Tomorrow night (2/24/22), starting at 2:00 AM, a small subset of customers in the Berkeley area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Albany – Fusion Fiber Intrusive Maintenance

Update 2/11/22 3:25AM: This maintenance is now complete.

 

Tomorrow night (2/11/22), starting at 2:00 AM, a small subset of customers in the Albany area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

Emergency Maintenance in the San Francisco area

Update 11:44am : This was posted in error and was orginally intended for direct to customer messaging for a limited scope of a small subsection of some customers in the San Francisco area. That maintenance is complete. There are no further disruptions.

Hello,

We need to perform emergency maintenance on the equipment serving you. We have sent out an email to those affected. This maintenance is planned to start at 11AM today which will take down the network. We will be up shortly after that. We apologize for any inconvenience this may cause.

Regards,

Sonic Support

South Oakland – Fusion DSL and Flexlink Emergency Maintenance

Update 2/8/22 12:40AM: This maintenance is now complete.

Tonight (2/7/22) starting at 11:59PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in southern Oakland. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

 

 

Albany – Fusion Fiber Intrusive Maintenance

Update 2/8/22 4:06AM: This maintenance is now complete

Tomorrow night (2/8/22), starting at 2:00 AM, a small subset of customers in the Albany area will experience a brief service interruption while we perform maintenance. The expected down time is about 15 minutes while equipment reboots. The maintenance window will be 4 hours.

 

– Network Engineering