Update – (12:30am) Maintenance is complete.
Update – This will be performed, tomorrow on Feb 2nd, at 11:59 PM
Feb 1st, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Today, starting at 3:05PM, a configuration change caused instability for a portion of our voice network. Some subscribers will have seen issues with incoming and outgoing calls. The outage duration was approximately 30 minutes. We will be taking steps to ensure configuration mistakes of this nature will be caught during the validation process.
Update – Maintenance has been cancelled
Jan 19th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update: 5:29AM: This maintenance is now complete.
Update 3:35AM: Almost all users are back up, but some customer routers are hanging on to an old DHCP lease. Please try restarting your router if you’re still having issue’s. We are still working on this.
Update 1:04AM: Something unexpected happened with our equipment during this night op and cause more down time than expected. The service is being slowly brought back up. I’m expecting most users to back up by 1:30AM.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of fiber customers in the Oakland. The expected down time is approximately 10 minutes. The maintenance window is 2 hours.
– Network Engineering
Update 1:42AM: This maintenance is now complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of fiber customers in the San Jose. The expected down time is approximately 10 minutes. The maintenance window is 2 hours.
– Network Engineering
Update (1:30am) Maintenance is complete
Jan 12th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update (12:42am) Maintenance is complete
Jan 10th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update (1:32am) Maintenance is complete
Jan 5th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
This morning Sonic noticed routing instability within our network and began emergency maintenance on the affected equipment to bring back normal network operations. This instability affected many of our enterprise circuits. We are currently in the process of restoring normal IPv4 and IPv6 routing for these circuits and believe the issue is resolved. If you are still having issues with your enterprise circuit you can reach out to our Network Operations Center.