San Jose Emergency Fiber Intrusive Maintenance

Update 1:42AM: This maintenance is now complete.

Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of fiber customers in the San Jose. The expected down time is approximately 10 minutes. The maintenance window is 2 hours.

– Network Engineering

4 comments for “San Jose Emergency Fiber Intrusive Maintenance

  1. My internet connection has been intermittently going down/up every now and then since the maintenance. I cannot even join my work meetings properly without dropping off every few minutes.

  2. Sorry to hear about the connection issues. Please power cycle your ONT by unplugging it from power for 30 seconds. Once the time has passed please plug back in and allow 2-3 minutes for the ONT to reboot. If the issue persists please reach out to support by texting 833-836-0300 or by emailing support@sonic.net

  3. We’ve also had intermittent connection issues over the past few days around the Willow Glen area in San Jose. Our connection is back on but has become a bit of a concern throughout the day.

  4. Hello Brendan,

    Sorry to hear about the connection issues. I just took a look at your account and your circuit appears to be offline. If this is not intentionally caused by you restarting or troubleshooting please give our support team a call at (707)-547-3400 between 8am and 10pm PST 7 days a week so we can get your connection restored.

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