Author: admin

Fri Jun 7 12:32:09 PDT 2002 — Planned Supernews Maintenance: Supernews has just informed us that they have begun migration from Above.net to Equinix today at Noon. They do not expect any outage during this migration but anticipate degraded performance until they have completed, which should should take all day. Coincidentally we will also be installing some facilities at Equinix in July in order to participate in their public peering fabric. The peering fabric enables us to peer with other networks that have facilities at Equinix allowing for superior overall performance to those networks. -Kelsey

Wed Jun 5 08:33:59 PDT 2002 — Redback SMS reboot. Our Redback SMS rebooted for some unknown reason, causing downtime for FRATM, DSL, and Broadlink customers. The system is back up and authenticating interface bindings — we expect all active interfaces to be bound within the next 10 minutes.

We will be emailing the Redback’s crash dump to Redback engineers to determine the cause of the reboot. -Scott and Dane

Update: We had the SMS pre-loaded with a new software release, which had been prescribed to fix the rebooting problem. – Eli

Wed Jun 5 16:14:16 PDT 2002 — On Friday evening and Saturday, Sonic.net moved our staff and office network to our new headquarters in Santa Rosa. The move went very smoothly, and we were back up and providing technical support on Sunday morning as expected.

Credit for the smooth move and great new location goes to the site prep and move teams managed by Eli and Jen, and also to JLC Construction, Simons & Brecht Architectural, CloudBuzz Cabling, Honeywell Security, Source One Communications, McClure Electric, CalAir HVAC, Stockham and Parker construction, Secure Access Portals, Marin Flooring and Woodforms.

Thanks, everyone! Extra thanks to helpers Sean Franklin, Dustin Mollo, Jen Musil and Chris Schoenfeld. Thanks to Carl Schneider and Valley Roofing for the use of their amazing truck.

Please visit us at our new location at 2260 Apollo Way in Santa Rosa!

Datacenter moves start next week, and we’ll make notes here in the MOTD as things shift over.

-Dane

Fri May 31 12:22:32 PDT 2002 — Sonic.net is moving our offices today at 5:00PM. We’re very excited to be moving, and everyone here is madly packing and preparing now. See the MOTD from Friday May 24th for some details on our new location including the address.

Technical support will be closed Saturday, and should open on Sunday at 9:00AM as usual. We expect ring-no-answer on support this evening, and an after hours message tomorrow. Please try us on Sunday if you need assistance! -Dane, and the whole staff

Thu May 30 13:02:19 PDT 2002 — One of our frame relay circuits is down. We are working with ASI to get this circuit back online. This is affecting a few frame relay customers. – Steve, Chris M. and Eli

UPDATE : Fri May 31 11:10:45 PDT 2002 – The Frame relay circuit was brought back up at 2:00pm Thursday after noon. Total down time was about an hour. – Steve

Wed May 29 10:15:22 PDT 2002 — TWIG, Sonic.net’s web mail program, will be taken off line for a software upgrade on 2002-05-29 at 2:00pm PDT.

We expect the upgrade to take 10 to 15 minutes to install but it does include the addition of a new database structure. Because of this, we must ensure no one is using the software while we migrate your data to the new database. At exactly 2:00pm, TWIG will be taken down and anyone using the software will unable to continue. We will install visible warnings in the TWIG software to remind those still on-line of the impending outage.

This software upgrade will bring TWIG to version 2.7.5 and includes the addition of several new features as well as some major and minor bug fixes.

-Chuckc, Kentrak

Wed May 29 14:32:58 PDT 2002 — TWIG upgrade complete! The TWIG upgrade went smoothly and is now complete. All customer data has been successfully migrated to the new database structure.

Thank you for your patience during this upgrade and we apologize for any inconvenience the down time may have caused you.

-Chuckc, Kentrak

Sun May 26 01:04:35 PDT 2002 — We’re doing a variety of small upgrades tonight. The SQL database server is currently under construction, and we’re doing some work on the SSL server as well. Both of these are hardware changes to keep ahead of the performance curve.

The big upgrade of the night is the Network Appliance filers. We’ll be bringing both of our massive redundant storage arrays up to newer operating systems with new features and important bug fixes. We expect five to ten minutes of local storage blocking during the upgrade. -Dane, Kelsey and Matt

Update, Sun May 26 03:56:46 PDT 2002, all upgrades are complete. -Dane

Fri May 24 14:16:48 PDT 2002 — Sonic.net is moving, and telephone technical support will be closed on June 1st. We will also be shutting down early on Friday, at 5pm to begin the move. Support will re-open on Sunday the 2nd at 9am. Regular office hours for administrative staff will not be impacted, and our office will open at the new location at 8am on Monday the 3rd. The new address is 2260 Apollo Way, Santa Rosa, CA 95407.

Our new office offers a lot of new features for customers and staff. New geographically diverse fiber rings provide even more redundancy than our current config, and there’s a lot more bandwidth headroom for growth.

At the new building, three fiber rings with diverse building entrances on three different paths from two different carriers offer speeds into the Nx-Gigabit range. They circle the bay three different ways, diverse of any city or region, leaving Santa Rosa via multiple paths, North, South and East.

The data center is raised floor, with Leibert cooling and UPS systems, and a 23.9 liter v-12 twin-turbocharged diesel keeps it all running in case of a PG&E outage. Initially, the datacenter will hold five times as many cabinets as the current downtown location, but a second undeveloped space provides for ten times as much capacity (10,000 square feet total).

Actual datacenter and service moves will begin around June 13th, and will continue into late July. Our expectation is that various services will be briefly interrupted during migration, and we will post advance notice here in the MOTD when the dates are solidified.

You can see the lobby at the new building at neteye.sonic.net/. We’ll be bringing additional cameras in the datacenter online and publishing more information as time allows. Meanwhile, please direct questions or discussions to news:sonic.net

-Dane, Scott, Eli, Jen and everyone else!

Tue May 21 12:43:59 PDT 2002 — Broadlink situation has been resolved. They were under a Denial Of Service from an off-site network, and the source has been isolated. – Eli, Support