is moving, and telephone technical…

Fri May 24 14:16:48 PDT 2002 — is moving, and telephone technical support will be closed on June 1st. We will also be shutting down early on Friday, at 5pm to begin the move. Support will re-open on Sunday the 2nd at 9am. Regular office hours for administrative staff will not be impacted, and our office will open at the new location at 8am on Monday the 3rd. The new address is 2260 Apollo Way, Santa Rosa, CA 95407.

Our new office offers a lot of new features for customers and staff. New geographically diverse fiber rings provide even more redundancy than our current config, and there’s a lot more bandwidth headroom for growth.

At the new building, three fiber rings with diverse building entrances on three different paths from two different carriers offer speeds into the Nx-Gigabit range. They circle the bay three different ways, diverse of any city or region, leaving Santa Rosa via multiple paths, North, South and East.

The data center is raised floor, with Leibert cooling and UPS systems, and a 23.9 liter v-12 twin-turbocharged diesel keeps it all running in case of a PG&E outage. Initially, the datacenter will hold five times as many cabinets as the current downtown location, but a second undeveloped space provides for ten times as much capacity (10,000 square feet total).

Actual datacenter and service moves will begin around June 13th, and will continue into late July. Our expectation is that various services will be briefly interrupted during migration, and we will post advance notice here in the MOTD when the dates are solidified.

You can see the lobby at the new building at We’ll be bringing additional cameras in the datacenter online and publishing more information as time allows. Meanwhile, please direct questions or discussions to

-Dane, Scott, Eli, Jen and everyone else!

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