We have identified a physical issue within a subset of our network in San Francisco, and are planning to enact repairs today Tuesday, 3/6/18. Estimated time of repair is 1:30pm.
Downtime is anticipated, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.
We have identified a physical network issue in the Inner Richmond, and are planning to enact repairs Wednesday, 2/7/18, at 12:00am PST.
Downtime is anticipated for a small number of customers, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.
Sonic Support will be closing early tomorrow, 12/15/2017, at 5pm for our annual Staff Holiday Party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 12/16 to our normal working hours, 8am to 10pm.
-Dan & Support
Customer Care will be closing at 9:30pm on Friday, November 3rd for our Movie Night, and will re-open Saturday, November 4th at 8:00am.
Our 24×7 network operations team will be on call for our enterprise, dedicated circuit, and co-location customers.
– Dan & Support
Our support team is closing early tonight due to the fires in Sonoma County. We will continue to monitor the situation as it develops, and will return at 8am tomorrow morning should conditions remain stable.
Thank you for your support & understanding.
-Sonic Support
Due to the ongoing fires in Sonoma County we are closing at 6pm PST.
We are paying close attention to the situation as it develops, and will re-open tomorrow, October 12th, at 8am should conditions remain stable or improve.
Thank you so much for your patience, understanding, and support.
-Sonic Support
Sonic will close early to celebrate our 23rd anniversary, Tuesday July 18th.
Support will close at 6pm, and will return to normal hours the following day at 8am.
Our 24×7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.
– Dan and Support