Author: Grant Keller

Login Issue on IMAP/POP3 service

A configuration error is resulting in a small number of users encountering login errors when attempting to check mail. We are currently fixing the issue for any users experiencing the error.

-SOC

IMAP/POP3 Authentication issues for a small group of users

We are currently in the process of upgrading and improving our mail delivery infrastructure. During this process a configuration error was found that resulted in a small percentage of  users experiencing intermittent authentication errors when logging in to check mail. We are currently investigating.

System Maintenance

UPDATE: Maintenance complete

Tonight beginning at 10:30pm we will begin routine maintenance of multiple public-facing systems, including webmail and VPN. Downtime for each system should be a few minutes, and the maintenance window is one hour.

– SOC

Power Outage at Santa Rosa Data Center

Update: Power has been restored to our Santa Rosa location.

 

We are currently experiencing a power outage at our Santa Rosa main office. The backup generator system is functioning correctly, so there is no interruption of service at this time. PG and E has an ETR of 1:15pm.

  • SOC and Facilities

Website storage migration

UPDATE: Migration complete.

Tonight starting at 11pm we will be migrating the storage for several of our web applications to a new platform. This includes sonic.com, webmail.sonic.net, forums.sonic.net, and a few others. We don’t expect any noticeable interruption of these services during the migration.

-SOC

Website outage

Update: As of 9:30am the websites are back up. SOC is still investigating the cause.

Systems Operations is investigating a website outage that began at 8:45am 8/17. The outage is effecting webmail, membertools, forums, and the sonic.com.

Custom hosting outage

Update: Migration work complete, all custom hosting sites are up and running.

Update: We will be resuming the migration of the remaining custom hosting sites at 11pm. During this time those sites will experience brief downtime.

Starting at 11pm last night, errors during a backend filesystem migration caused several of our custom hosted sites to become unreachable. We are still looking into what caused the errors.

-SOC

SSL Certificate renewal for imap.sonic.net

Tonight at 11pm we will be updating the SSL certificate for imap.sonic.net. Please note that some mail clients will prompt the user when it connects to this new certificate. If there are connections issues beyond that, please contact support.

– SOC

Extended validation certificate sunset.

Due to waning support from web browsers, we will be replacing our EV (extended validation) certificates for our customer facing websites with standard DV (domain validation) certificates. This will occur over the next six months, during certificate renewal. In most cases this change will not be noticeable. If you are using a browser that supports displaying a green bar along with the company name on EV secured sites, do not be alarmed when one of the following domains no longer displays such a bar in the future:

  • webmail-beta.sonic.net
  • webmail.sonic.net
  • members.sonic.net
  • fax.sonic.net
  • forums.sonic.net
  • signup.sonic.net
  • sonic.com
  • ovpn.sonic.net
  • legacy-webmail.sonic.net

The new certificates will provide the same level of security as the old ones.

-SOC