Author: Grant Keller

System Maintenance

UPDATE: Maintenance complete

Tonight beginning at 10:30pm we will begin routine maintenance of multiple public-facing systems, including webmail and VPN. Downtime for each system should be a few minutes, and the maintenance window is one hour.

– SOC

Power Outage at Santa Rosa Data Center

Update: Power has been restored to our Santa Rosa location.

 

We are currently experiencing a power outage at our Santa Rosa main office. The backup generator system is functioning correctly, so there is no interruption of service at this time. PG and E has an ETR of 1:15pm.

  • SOC and Facilities

Website storage migration

UPDATE: Migration complete.

Tonight starting at 11pm we will be migrating the storage for several of our web applications to a new platform. This includes sonic.com, webmail.sonic.net, forums.sonic.net, and a few others. We don’t expect any noticeable interruption of these services during the migration.

-SOC

Website outage

Update: As of 9:30am the websites are back up. SOC is still investigating the cause.

Systems Operations is investigating a website outage that began at 8:45am 8/17. The outage is effecting webmail, membertools, forums, and the sonic.com.

Custom hosting outage

Update: Migration work complete, all custom hosting sites are up and running.

Update: We will be resuming the migration of the remaining custom hosting sites at 11pm. During this time those sites will experience brief downtime.

Starting at 11pm last night, errors during a backend filesystem migration caused several of our custom hosted sites to become unreachable. We are still looking into what caused the errors.

-SOC

SSL Certificate renewal for imap.sonic.net

Tonight at 11pm we will be updating the SSL certificate for imap.sonic.net. Please note that some mail clients will prompt the user when it connects to this new certificate. If there are connections issues beyond that, please contact support.

– SOC

Extended validation certificate sunset.

Due to waning support from web browsers, we will be replacing our EV (extended validation) certificates for our customer facing websites with standard DV (domain validation) certificates. This will occur over the next six months, during certificate renewal. In most cases this change will not be noticeable. If you are using a browser that supports displaying a green bar along with the company name on EV secured sites, do not be alarmed when one of the following domains no longer displays such a bar in the future:

  • webmail-beta.sonic.net
  • webmail.sonic.net
  • members.sonic.net
  • fax.sonic.net
  • forums.sonic.net
  • signup.sonic.net
  • sonic.com
  • ovpn.sonic.net
  • legacy-webmail.sonic.net

The new certificates will provide the same level of security as the old ones.

-SOC

IMAP/POP3 Server Upgrade

Update: This is complete.

Update: This is now scheduled for 11pm PST 6/4.

Update: This has been postponed.

 

Tonight at 11:59pm we are upgrading our IMAP/POP3 proxy servers to a newer version. This upgrade will include several bug/security fixes, as well as allow us to update some of our SSL security settings to more modern standards. The upgrade itself will require all currently connected clients to reconnect, which most clients will do seamlessly. If there are any problems connecting to the IMAP/POP3 service after the update, please contact support.

-SOC

IMAP/POP3 outage

Due to complications during routine maintenance between 11:20pm and 11:40pm, some users may have experience difficulty connecting to our email service. As of 11:40 service has been fully restored.

-SOC