Author: Grant Keller

Website storage migration

UPDATE: Migration complete.

Tonight starting at 11pm we will be migrating the storage for several of our web applications to a new platform. This includes sonic.com, webmail.sonic.net, forums.sonic.net, and a few others. We don’t expect any noticeable interruption of these services during the migration.

-SOC

Website outage

Update: As of 9:30am the websites are back up. SOC is still investigating the cause.

Systems Operations is investigating a website outage that began at 8:45am 8/17. The outage is effecting webmail, membertools, forums, and the sonic.com.

Custom hosting outage

Update: Migration work complete, all custom hosting sites are up and running.

Update: We will be resuming the migration of the remaining custom hosting sites at 11pm. During this time those sites will experience brief downtime.

Starting at 11pm last night, errors during a backend filesystem migration caused several of our custom hosted sites to become unreachable. We are still looking into what caused the errors.

-SOC

SSL Certificate renewal for imap.sonic.net

Tonight at 11pm we will be updating the SSL certificate for imap.sonic.net. Please note that some mail clients will prompt the user when it connects to this new certificate. If there are connections issues beyond that, please contact support.

– SOC

Extended validation certificate sunset.

Due to waning support from web browsers, we will be replacing our EV (extended validation) certificates for our customer facing websites with standard DV (domain validation) certificates. This will occur over the next six months, during certificate renewal. In most cases this change will not be noticeable. If you are using a browser that supports displaying a green bar along with the company name on EV secured sites, do not be alarmed when one of the following domains no longer displays such a bar in the future:

  • webmail-beta.sonic.net
  • webmail.sonic.net
  • members.sonic.net
  • fax.sonic.net
  • forums.sonic.net
  • signup.sonic.net
  • sonic.com
  • ovpn.sonic.net
  • legacy-webmail.sonic.net

The new certificates will provide the same level of security as the old ones.

-SOC

IMAP/POP3 Server Upgrade

Update: This is complete.

Update: This is now scheduled for 11pm PST 6/4.

Update: This has been postponed.

 

Tonight at 11:59pm we are upgrading our IMAP/POP3 proxy servers to a newer version. This upgrade will include several bug/security fixes, as well as allow us to update some of our SSL security settings to more modern standards. The upgrade itself will require all currently connected clients to reconnect, which most clients will do seamlessly. If there are any problems connecting to the IMAP/POP3 service after the update, please contact support.

-SOC

IMAP/POP3 outage

Due to complications during routine maintenance between 11:20pm and 11:40pm, some users may have experience difficulty connecting to our email service. As of 11:40 service has been fully restored.

-SOC

IMAP/POP3 Server Migration

Starting at 11pm this evening, SOC will be moving part of our IMAP and POP3 mail cluster to new network equipment. We expect the work to take 2 hours, and no downtime is anticipated.

-SOC

EV SSL Certificate Updates

Tonight at 11:59 pm we will be updating our EV SSL certificates. After the update is complete, our extended verification “Green Bar” will change from Sonic (Sonic.net, INC) to Sonic (Sonic.net, LLC).

-SOC