Tonight at 11:59pm we will be renewing and updating the SSL certificate for mail.sonic.net. This should cause no interruption to service, however mail clients may require you to accept the new certificate when sending mail the first time after the update.
-SOC
UPDATE: This upgrade has been postponed
Tonight at 11:59pm we will be upgrading our POP3 and IMAP servers to a new software release. There may be brief service interruptions while the updates are rolled out.
-SOC
Starting at 8am today, SOC became aware of an issue caused by automated system updates that resulted i n outages of several customer facing services. Credit card payment, account signup, fusion voicemail, and other voice service applications where affected during this outage. As of 10am today the issue has been resolved, though SOC is still looking to prevent further issues.
-SOC
UPDATE: The upgrade continues. Expect another brief interruption tonight at 11:59pm.
Tonight at 11:59pm we will be upgrading part of our IMAP/POP3 cluster. There may be a brief interruption in those services during this upgrade window.
-SOC
UPDATE:Complete
Tonight at 11:59 pm we will be applying security updates to servers running the following services:
Along with our main website. Potential downtime will be brief.
-SOC
Voicemail messages on our fusion voices platform experienced a delay in delivery today between 9am and 2pm. This was due to a problem that arose during a hardware and software upgrade on the servers which host the service. We have rolled back our upgrades for the time being while we diagnose the problem further. All delayed messages have been delivered and the service is currently functioning normally.
Update: Further voicemail service interruptions have been narrowed down to issues with a text to speech module in the voicemail platform. Service should be stable.
Update: Unfortunately, a second issue with the new platform caused some voicemails to be queued and not delivered again over the weekend. All of the queued messages have been delivered now. While we investigate and resolve the underlying issue we’re also adding additional monitoring to ensure that should it happen again it doesn’t go unnoticed. We’re sorry for any trouble this may have caused, prompt delivery of voicemail message is obviously very important.
-SOC
UPDATE: Maintenance complete
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
This post will be updated when the maintenance is complete.
-SOC
Update: Maintenance complete
Tonight at 11:59 pm we will be applying security updates to servers running the following services:
Along with our main website. Potential downtime will be brief.
-SOC
Update: Maintenance complete
Starting at 11:59pm this evening, SOC will be running updates to multiple customer facing services. The following may experience hiccups during the maintenance window:
This post will be updated when the maintenance is complete.
-SOC
Update: Maintenance Complete
Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:
The maintenance window is expected to last 1 hour.
-SOC