Author: Jack Wanke

Instability with Phone Services

Update: 2:23pm – After working with our vendor, the Engineering team has been able to make progress on resolving the issue. At this point in time services appear stable and we’ll be monitoring the situation closely.

Update: 1:11pm – Cause of the symptoms has been identified and we are working steadily to resolve. Scope of the service impact has been confirmed to intermittently affect call completion (sending, receiving calls) as well.

Update: 11:18am – Reported symptoms include call transfers and call parks not functioning correctly, and line monitoring status. We have seen no reported issues thusfar with residential or small business phone services. This seems to be isolated to Enterprise/Sonic Business Phone. We are working with our vendors to resolve this. Updates to follow upon meaningful change in state or more information available.

 

Our Network Engineering team is currently investigating instability with phone services on the Sonic network. We’re working closely with our vendors to restore full functionality of our voice services. At present the full list of features impacted is unknown, more updates to come.

Faxback Server Maintenance

Friday 5/13/2022 06:00AM we will be performing emergency maintenance on our Faxback Server. This maintenance will only affect Enterprise Faxback services. The expected downtime is 15 minutes, and the maintenance window is 2 hours.

Novato Outage

Update (Nov 30 15:00:34 PST 2020): At this point in time the fiber optic cabling that was damaged has been repaired and customer services are restored.

Update (Nov 30 14:00:15 PST 2020): Significant progress has been made with repairs of the damaged fiber optic cabling. This post will get updated when service has been fully restored.

Update (Nov 30 11:56:22 PST 2020): The issue appears to be with fiber optic wiring serving the equipment in Novato. We have technicians working to repair the affected cabling and will post more updates as the repairs proceed.

Our team is currently investigating an outage in Novato that will affect all Fiber customers. We currenlty do not have an ETR for service restoration, but more updates will come.

Los Angeles Outage

** Update – Issue Resolved as of 10:12pm 8/19/2019 **

After an emergency repair dispatch, all customers in the Los Angeles area affected by the fiber outage appear to be back online. If you believe you were affected and are still down, please reach out to us right away.

———————————————————————————

This afternoon, August 19th, a subset of our enterprise customers in the Los Angeles area have been affected by an outage. We’re currently working to resolve the issue and this post will be updated when more information is available.