Instability with Phone Services

Update: 2:23pm – After working with our vendor, the Engineering team has been able to make progress on resolving the issue. At this point in time services appear stable and we’ll be monitoring the situation closely.

Update: 1:11pm – Cause of the symptoms has been identified and we are working steadily to resolve. Scope of the service impact has been confirmed to intermittently affect call completion (sending, receiving calls) as well.

Update: 11:18am – Reported symptoms include call transfers and call parks not functioning correctly, and line monitoring status. We have seen no reported issues thusfar with residential or small business phone services. This seems to be isolated to Enterprise/Sonic Business Phone. We are working with our vendors to resolve this. Updates to follow upon meaningful change in state or more information available.

 

Our Network Engineering team is currently investigating instability with phone services on the Sonic network. We’re working closely with our vendors to restore full functionality of our voice services. At present the full list of features impacted is unknown, more updates to come.

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