Instability with Phone Services

Update: 2:23pm – After working with our vendor, the Engineering team has been able to make progress on resolving the issue. At this point in time services appear stable and we’ll be monitoring the situation closely.

Update: 1:11pm – Cause of the symptoms has been identified and we are working steadily to resolve. Scope of the service impact has been confirmed to intermittently affect call completion (sending, receiving calls) as well.

Update: 11:18am – Reported symptoms include call transfers and call parks not functioning correctly, and line monitoring status. We have seen no reported issues thusfar with residential or small business phone services. This seems to be isolated to Enterprise/Sonic Business Phone. We are working with our vendors to resolve this. Updates to follow upon meaningful change in state or more information available.

 

Our Network Engineering team is currently investigating instability with phone services on the Sonic network. We’re working closely with our vendors to restore full functionality of our voice services. At present the full list of features impacted is unknown, more updates to come.

4 comments for “Instability with Phone Services

  1. We are a Sonic small business customer in Santa Rosa. We are having trouble with incoming calls, call park and for the most part are unable to make outgoing calls.

  2. We are currently having issues with outgoing calls most likely due to this issue. At this time we are unable to call out on any phone line in our office unless it is a 800 number. Phone number area codes we have attempted to call are 714,
    510 and 916. We also may be having intermittent issues with incoming phone calls as well.

  3. We apologize for the trouble you are having with your service. The issues you mentioned have been resolved on our end. Are you still having trouble with your phone service? If so, please call our support team so we can investigate further and resolve this for you ASAP. 707-547-3400 We hope all is well.

  4. Hello Tricia, We deeply apologize for the trouble with your phone service. Please call our support team to report trouble like this so we can act on it ASAP. Are you still having problems or have they been resolved since this post? 707-547-3400

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