Update – 5/6/23 12:12AM – Tonight’s maintenance has been successfully completed.
Tonight at 11:59 pm 5/5/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the San Francisco Excelsior/Outer Mission area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering
Tomorrow night at 11:59 pm 3/23/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the San Carlos and San Mateo areas. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering
Update (8:32AM) We ran into a few issues that caused this work to take longer than expected. Maintenance is now complete and connectivity should be restored for all impacted customers.
A piece of hardware serving all copper Fusion/Flexlink customers in San Leandro is critically failing and has necessitated emergency replacement. A technician has been dispatched to it’s location and we hope to perform the work in the next hour (7-8AM). Steps are being taken to minimize customer downtime but we expect a few minutes of impact for everyone served off this device. An update will be provided when work has been completed.
– Network Engineering
Friday, 12/9/2022 at approximately 11:00am PST a power line fell onto a backbone fiber cable causing extensive burn damage to the entire cable serving a Local Convergence Point (LCP) for a neighborhood in the Berkeley area. Upon customer down-detection – in combination with calls to our support line – we dispatched repair crews to evaluate the extent of the damage. Unfortunately, the scope of the damage was extensive and required a full backbone cable re-splice to restore service. Crews worked for 27 hours to fully rebuild the cable to restore service to our customers. We believe all fibers to be fully restored. If you are continuing to experience a service issue, please contact support, methods here: https://www.sonic.com/support.
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Update: Tonight’s maintenance has been postponed to a later date.
Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 1:30AM: This maintenance is now complete.
Tonight (10/19/22) at 11:59PM we will be performing maintenance on network hardware serving a subset of enterprise fiber customers in Petaluma. All impacted customers should have received prior direct contact alerting them to this work. Expected customer downtime is 30 minutes and the maintenance window will be until 3AM.
-Network Engineering
Update 12:41AM: This maintenance is now complete.
Tuesday (10/18/22) evening starting at 11:59PM, a subset of Fusion DSL and Flexlink Ethernet customers in the San Jose area will experience a service interruption while we perform maintenance. The expected down time is 1 hour and the maintenance window will be until 3am. An update will be provided at the conclusion of our work.
– Network Engineering
Update 10/7/22 2:46AM: Tonight’s maintenance is successfully completed.
Friday (10/7/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 10/4/22 2:47AM: Tonight’s maintenance is successfully completed.
Tuesday (10/4/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Sonic’s network just experienced a brief service disruption from certain upstream routes. We have identified the cause and have remedied. This was a transient routing issue and we do not expect further impact.
~Network Engineering