Starting at midnight tonight, Sonic customers in the Sebastopol area may experience 10-15 minutes of downtime while we replace a piece of impacted network hardware.
-Sonic NOC
Update – This maintenance was completed at 3:30am
Author: Michael Tardif
Customer Care Early Closure
Customer Care – Residential and Business
Due to the effects of the ongoing fires in Santa Rosa and the surrounding areas, we have been doing our best to continue to help our customers both in the area and out with a smaller than normal staff. In order to ensure their safety on the roads, and their ability to secure their homes and families, we have decided to close the call center at 7:00 PM tonight. We will be open again tomorrow, Tuesday, Oct. 10th at 8:00 AM. Thank you for your understanding.
-Sonic Support
NOC – Enterprise Services
NOC is available 24/7 on call. Be aware that we have minimal on-call staffing due to the wildfire. Leave a message if we do not answer and we will call you back as soon as possible.
-Sonic NOC
UPDATE: 2017-10-10
As the fire situation continues to develop, we have decided to keep the call center closed for the day. Thank you for your understanding.
Los Angeles POP Maintenance
Update (7/26 10:00PM): All upgrades went smoothly and are fully completed.
During today and tomorrow (7/25-7/26), we are performing work in our primary Los Angeles data-center to upgrade network and systems infrastructure. We do not expect any service interruptions, beyond a short planned midnight service migration which will be announced shortly.
-Network Engineering and Systems
Fusion Fiber Maintenance – Northern California
Update: Maintenance complete at 12:15am.
Beginning tonight at midnight, we will be performing minor, non-service impacting configuration changes to hardware serving Fusion Fiber customers across our Northern California telecom network. There is no expected downtime for this work.
-Network Engineering
Legacy DSL Partial Outage
This morning an access link between our network and our provider began experiencing issues and caused a subset of our legacy DSL customers become affected by an outage.
We are actively working to resolve this outage and restore services as soon as possible.
Update: 10:16am
All customers affected are confirmed operational.
Any further interruptions or outages should be reported via the normal means to our Support Hotline
1-855-394-0100
San Francisco Fusion Fiber Outage
As of around 4:15 this afternoon, we encountered a widespread issue impacting San Francisco area Fusion Fiber circuits. During this time, customers may have experienced reduced speeds and intermittent connectivity. We identified hardware suspected to be responsible for the issues and performed emergency maintenance. The vendor has been contacted for further investigation into the outage. Connectivity appears be stabilized for all affected customers, and we are closely monitoring the situation. Additional preventative maintenance may be performed tonight at 12:00 midnight, if deemed necessary.
-Sonic NOC